Twyla Mitchell Email & Phone Number

West Palm Beach, Florida, United States

Las Vegas, Nevada Area

Coordinate with marketing team and artist management to strategize for dynamic pricing, including monitoring and analyzing sales by day and sectionUsed analysis of sales data to reposition ticket operations team to provide better, more immediate customer service, while streamlining team with an estimated annual savings of over $50,000Created more efficient pricing grid, allowing for easier ability to track sales patterns, to be able to adjust prices to maximize revenueSynchronize with touring artists and production teams to sell and reconcile VIP packages, fan-club sales, organized pre-sales, and other revenue-generating options for national and international touring artists, including Broadway touring performancesDesigned dynamic data dashboards to reflect specific questions and data sought by departments and individualsTrained and facilitated additional training for all departments to develop data dashboards technologyProvide documentation and assistance during annual non-profit financial audit, both in detail and in aggregate, as needed by finance department and auditorsManage split team dedicated to in-person/on-site sales and customer service; phone sales and customer service; and technology, including building approximately 300 events a year, creating and testing packages (including VIP, subscription, and design-your-own), setting up promo codes, and finding developing technology to incorporate for best practices and greater productivityProject manager for transition to exclusive use of mobile tickets, from pre-planning stages through organization-wide implementation Created and maintain organizational roadmap of current and future ticketing-system-related projects to assist in alignment of interdepartmental goals and to maximize and prioritize staff resources Key liaison for internal ticket distribution, especially for executive teamManage budget of $1.9M, consistently exceeding revenue and coming in under expected expenses

Santa Rosa, Ca

Presented at multiple ticketing conferences, on topics including how to react to disaster/disaster pre-planning and best practices for dynamic pricing Fundamental member of committee for implementation of ticket system/e-commerce upgrades, including updating security measures and adjustment and creation of office policies and proceduresContinually found and implemented under-used ticket system technology for strategic solutions to meet client and patron needs, including the discovery and development of newly added functionalityManaged ticket services for a wide range of over 250 events per year, from internationally known recording artists to small local community theatre companies to large community events. Main ticket liaison for touring and local artist management teams to meet ticketing needs, including artists’ fan-club pre-sales; comps and holds to meet different needs and to match negotiated contracts; specialized reports, including on-going sales updates and show-night settlement; dynamic pricing structures; and different variations on VIP packages and package sales, as well as album downloads, charity donations, and other combined purchasesDeveloped options in the face of natural disasters for devastated local community to be able to continue to connect, pursuant to agreements with artists and other teams, including flexible ticket prices and emergency responder tickets Employee of the Year for 2017Tripled bilingual team members to improve communication with local and underserved community and to increase opportunities for international eventsCreated group sales position and coached staff to developmentEstablished and developed relationships with appropriate local organizations, while seeking opportunities for unexpected new relationships to continued growthCo-created series of workshops to improve patron service experience over multiple departments throughout the CenterManage budget of approximately $495,000, consistently coming in under budget

Managed ticket services for events of various sizes, from under 200 to over 30,000, providing exemplary service to clients and customers, including presiding on site to handle complex customer issues; maintained budget and financial concerns while dealing with multiple clients and contracts; supervised and trained staff of 2-15 part-time and full-time people; worked with Tessitura, Prologue, and Paciolan systems.

Various Locations Throughout Central Valley, Ca

Guided customers through delicate issues regarding weight loss, including updating them on the most recent scientific advances and research and encouraging progress, while maintaining customer confidentiality; maintained careful records of sales and associated finances; relationship management with customers to maintain attendance and return business

Honolulu, Hi

Instructed classes with various ages and experience, from first-year college students to active-duty military

Honolulu, Hi

Led 6 teams of teaching 5-7 teaching assistants while instructing classes within large introductory course; authored and revised training guidebook to instruct teaching assistants about ideal procedures for teaching students each topic; co-edited published workbook designed to accompany class

Researched and answered questions from creative and technical teams; wrote copy and produced displays, packets of information, articles in programs, and other materials to communicate historical and literary issues with regard to piece to staff and public

Supervised and collaborated with large team composed from several different departments and with a variety of cultural backgrounds to generate world-premiere production examining contemporary issues

Master Of Arts Degree, Theatre/Theater

Bachelor Of Arts Degree