Christopher Reed Email & Phone Number

San Antonio, TX, US

San Antonio, Texas, United States

 Working as agent with call center service desk service for Texas Health and Human Services. Knowledgeable with help desk software.  Troubleshooting technical issues in a complex system.  Basic use of Microsoft O365 applications. Providing strong customer service, with patience and empathy for frustrated or confused users.

San Antonio, Texas, United States

 Charged with implementing and managing all information technology assets, email systems and peripherals at the law firm for over 50 users both remotely and on-site Created annual information technology budget, saving the company nearly $80,000 per year in expenses Conducted security evaluations and audits across networks, systems, and applications.

San Antonio, Texas Area

 Analyzed the performance of the company's technical systems and escalated any severe issues to executives or senior technology team members, increasing efficiency by 25% Implemented advanced troubleshooting techniques for VPN, network connectivity, and hardware/software issues on Windows platforms, reducing downtime by 50% Ensured optimal integration.

Fort Sam Houston, TX

 Analyzed information systems to identify security vulnerabilities and prevent security risks, resulting in a 20% decrease in network exposure Reduced information security attacks by revising and enforcing information security policies Reduced the risk of insider attacks by 20% by implementing the least privilege on user and computer accounts in Active.

Lackland AFB, TX

 Oversaw technical support team providing information technology support and service for over 150 users in multiple field offices Served as project manager for deploying new antivirus software enterprise-wide to reduce the risk of malware infections Load, configure, and troubleshoot software applications unique to the installation and/or customer.

Fort Sam Houston, TX

 Ensured proper computer operation so end users can accomplish business tasks Responded to trouble tickets to comply with service level agreements Coordinated data recovery and restoration services through daily backups to support migrations and prevent data loss Halted frequent computer disruptions by troubleshooting customer issues in person and.

Lackland AFB, TX

 Provide thousands of users in worldwide enterprise with end-user Client Support Admin and Network Computer Center phone support. Created, modified, and assigned mailboxes and distribution lists User orientation on hardware and software Troubleshooting hardware and software issues on desktops and laptops Led team of approximately 8 technicians with.

Associate'S, Computer Network Systems Technology

Activities and Societies: Alpha Beta Kappa3.75 GPA out of 4.0.

Liberal Arts And Sciences/Liberal Studies