Txikia Hernandez-Morales Email & Phone Number

Miami, Florida, United States

• Responsible for determining company strategic direction and focus based on client and market expectations and trends.• Product design, feature roadmap, and client-specific request alignment for Xcontrol flagship products.• Set Intra-organizational standards based on Agile/Scrum methods.• Work with client executives to align Xcontrol products with their Digital Transformation strategies.

Miami/Fort Lauderdale Area

• Launched Xcontrol's XDining Event Booking solution and drove it to reach a 40% market penetration within 2 years of inception.• Devised brand new functionality within the XDining product that Cruise Lines are leveraging to drive memorable Passenger Journey as well as new commercial revenue streams. • Worked with development teams to implement dev-ops processes and tools driving Continuous Improvement / Continuous Deployment processes that reduced delivery cycle times by 80%.

Miami, Florida, United States

• Oversaw accounts for 12 major cruise lines worldwide, driving sales of new products and services that equated to a 270% increase in profits over 2 years.• Responsible for client communication, customer expectation management, and commercial development of Xcontrol products.• Enabled a client management culture focused on "customer partnerships" over "client-vendor relationships". This required the adoption of client transparency and communication, service orientation, and championing teammate collaboration and task ownership.

Miami, Florida, United States

• Oversaw the migration of over 150 vessels to Xcontrol's XiCafe product while upholding Change Management standards.• Consulted in network architecture, VMware setup, Palo Alto firewall configuration, database architecture, and application design.• Responsible for leading the North America support team and establishing support procedures and documentation standards.

Coral Gables, Fl

• Entrepreneurial endeavor• Designed and managed the implementation of a mobile, tablet, and Android TV fitness center management system.• Implemented user workout analytics and a gamification system to motivate different types of fitness center end-users. • Recruited and managed the development team that implemented the Web and Mobile applications.

Miramar, Fl

• Designed, managed, and oversaw the implementation of GSM, CDMA and Wi-Fi technologies onboard Cruise Lines.• Worked on RFP creation, contract creation, project scheduling, project benchmarking and critical path tracking.• Responsible for client and contractor relations, communication and project leadership during product implementation. • Coordinated responsibilities for contractors and Teammates involved in project implementation, managed resource conflict resolution, upheld transparent and regular client communications, and ensured disciplined and productive project delivery.• Created implementation procedures, generated technical designs and developed project/product branding and documentation standards for new Products and Services.• Responsible for product rollout scheduling aboard over 40 vessels and onsite retail sales to and training of over 7000 end users.• Managed new client accounts transitioned to AT&T due to the acquisition of a competitor. • Travel to over 60 countries, dozens of shipyards (new build and dry dock construction sites), and 100's of vessels.

Bachelor Of Science (B.S.)

Bachelor Of Science (B.S.)