Txikia Hernandez-Morales Email & Phone Number

Miami, Florida, United States

• Responsible for determining company strategic direction and focus based on client and market expectations and trends.
• Product design, feature roadmap, and client-specific request alignment for Xcontrol flagship products.
• Set Intra-organizational standards based on Agile/Scrum methods.
• Work with client executives to align Xcontrol products with their Digital Transformation strategies.

Miami/Fort Lauderdale Area

• Launched Xcontrol's XDining Event Booking solution and drove it to reach a 40% market penetration within 2 years of inception.
• Devised brand new functionality within the XDining product that Cruise Lines are leveraging to drive memorable Passenger Journey as well as new commercial revenue streams.
• Worked with development teams to implement dev-ops processes and tools driving Continuous Improvement / Continuous Deployment processes that reduced delivery cycle times by 80%.

Miami, Florida, United States

• Oversaw accounts for 12 major cruise lines worldwide, driving sales of new products and services that equated to a 270% increase in profits over 2 years.
• Responsible for client communication, customer expectation management, and commercial development of Xcontrol products.
• Enabled a client management culture focused on "customer partnerships" over "client-vendor relationships". This required the adoption of client transparency and communication, service orientation, and championing.

Miami, Florida, United States

• Oversaw the migration of over 150 vessels to Xcontrol's XiCafe product while upholding Change Management standards.
• Consulted in network architecture, VMware setup, Palo Alto firewall configuration, database architecture, and application design.
• Responsible for leading the North America support team and establishing support procedures and documentation standards.

Coral Gables, FL

• Entrepreneurial endeavor
• Designed and managed the implementation of a mobile, tablet, and Android TV fitness center management system.
• Implemented user workout analytics and a gamification system to motivate different types of fitness center end-users.
• Recruited and managed the development team that implemented the Web and Mobile applications.

Miramar, FL

• Designed, managed, and oversaw the implementation of GSM, CDMA and Wi-Fi technologies onboard Cruise Lines.
• Worked on RFP creation, contract creation, project scheduling, project benchmarking and critical path tracking.
• Responsible for client and contractor relations, communication and project leadership during product implementation.
• Coordinated responsibilities for contractors and Teammates involved in project implementation, managed resource conflict resolution, upheld transparent and regular client communications, and ensured disciplined and.
• Created implementation procedures, generated technical designs and developed project/product branding and documentation standards for new Products and Services.
• Responsible for product rollout scheduling aboard over 40 vessels and onsite retail sales to and training of over 7000 end users.

Bachelor Of Science (B.S.)

Bachelor Of Science (B.S.)