Jason M Adams work email
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Jason's connection to architecture began with family background in the profession thru his grandfather, a prominent Fort Worth architect. His interest in computers started in 1984 with the first computer classes taught by the Fort Worth ISD and continued at The High School for Science & Engineering Professions, where he studied COBAL, FORTRAN, PASCAL, VAX VMS, and other languages on a DEC mainframe computer.Technical Skills Include: Architecture:- Project Management- AIA Contracts & Contract Management- Specification WritingInformation Technology:- Project Implementation and Management- Windows Desktop & Server Systems- macOS Desktop Systems- Data Center Installations- Software Technical Support
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Support Queue LeadNewformaArlington, Tx, Us -
Support Queue LeadNewforma Jun 2022 - PresentManchester, New Hampshire, United StatesThe Support Queue Lead is responsible for monitoring, triaging, and reacting to fluctuations in incoming case volume as it occurs. They will also ensure cases are assigned to the best specialist based on case type and complexity. This role requires focus, energy, and dedication to ensure contracted SLA targets are preserved, while also highlighting critical customer issues needing to be assigned and prioritized. The Support Queue Lead works closely with the Director of Customer Care to help supervise incoming volumes in the queue, thus ensuring optimum and consistent performance. They will also use your problem-solving skills to continuously deliver value to the Customer Care Team, while making a larger impact on customer response. They will perform the activities associated with the management of a dedicated ticket queue to include prioritization of work and assignment to technical resources for resolution of end-user concerns. A person in this role will have to have the ability to adapt and prioritize work independently in a multifaceted environment. -
Tier Ii Technical Support SpecialistNewforma Jun 2019 - Jun 2022Manchester, New HampshireTechnical Support for Newforma Project Center and ConstructEx customers throughout the United States, Canada, United Kingdom, United Arab Emirates, Germany, Australia, and Asia Pacific. Architects, engineers, contractors and owners use Newforma Project Information Management software to reduce time spent on administrative tasks, streamline project workflows, and power real-time collaboration for project teams.We offer a collection of project information management tools including a core set of activity centers or modules where project information is organized, accessed and managed by internal and external project team members. Our software powers collaboration, information exchange, workflow, tracking and reporting.
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Tier I Technical Support SpecialistNewforma Jan 2015 - May 2019Manchester, New HampshireInitial "rapid response" support for Newforma Project Center and ConstructEx customers throughout the United States, Canada, United Kingdom, United Arab Emirates, Germany, Australia, and Asia Pacific. Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team. Newforma software has been the foundation of a more collaborative project environment — in the office, at the construction site, and on-the-go — for more than 1.8 million design and construction projects worldwide.
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Upgrade CoordinatorNewforma Jan 2014 - Nov 2015Manchester, New HampshireCoordinate all upgrade requests, whether self-install or requiring assistance by Newforma Services for customers throughout the United States, Canada, United Kingdom, United Arab Emirates, Australia, and Asia Pacific. Newforma is a project information management (PIM) software company focused on making architects, engineers, construction professionals and owners more productive and successful. The Newforma PIM solution helps architecture/engineering/construction/owner (AECO) organizations manage and share project information, drive accountability, raise transparency and streamline project delivery processes, including those surrounding building information modeling (BIM), integrated project delivery (IPD), contract management and more.
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Technical ConsultantNewforma Jul 2013 - Jan 2015Manchester, New HampshireImplementation planning, product deployment, product customization, specialized training, and workflow consulting for customers throughout the United States, United Kingdom, United Arab Emirates, Australia, and Asia Pacific.Newforma is a project information management (PIM) software company focused on making architects, engineers, construction professionals and owners more productive and successful. The Newforma PIM solution helps architecture/engineering/construction/owner (AECO) organizations manage and share project information, drive accountability, raise transparency and streamline project delivery processes, including those surrounding building information modeling (BIM), integrated project delivery (IPD), contract management and more.
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Information Systems ManagerHahnfeld Hoffer Stanford Dec 2000 - Apr 2013Fort Worth, TexasPlanning, management, and maintenance of all corporate information technology systems including 45 client desktops/notebooks, 6 physical servers, 6 virtual servers, ISCSI SAN storage, VoIP, disaster recovery plan, and department budget. Major implementation in 2011 led to Case Study published by Dell, 50% cost savings by method chosen, 7-fold improvement in recovery point objective, 55% decrease in planned downtime, and 4,000 productivity hours reclaimed annually for users. -
Project Manager / Specification WriterHahnfeld Hoffer Stanford Aug 1996 - Dec 2011Fort Worth, TexasProject management and production of documents from the design development phase thru construction documents for K-12 education, faith-based, non-profit, and recreational clients; preparation and submission of responses to RFPs and RFQs; construction specification writing in CSI format; preparation and administration of AIA contracts and change orders; construction administration including project close-out; quality control for accessibility compliance.
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Architectural InternTandy Corporation May 1994 - Aug 1996Store Planning and Construction - production of construction documents for RadioShack, Computer City, and Incredible Universe retail locations in the United States, Canada, and the Middle East. Also coordinated government code and accessibility plan reviews for all locations prior to construction.
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Certified Sales SpecialistRadioshack May 1990 - May 1994Fort Worth, TexasRetail Sales - worked at 9 different locations in the Fort Worth / Arlington area including the Annual Tent Sales in Fort Worth and Arlington. Certified specialist in all sales product categories. Obtained store management experience during this time, but moved to Store Design and Construction department prior to being promoted to store manager.
Jason M Adams Skills
Jason M Adams Education Details
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Architecture -
The High School For Science & Engineering Professions At DunbarComputer Science
Frequently Asked Questions about Jason M Adams
What company does Jason M Adams work for?
Jason M Adams works for Newforma
What is Jason M Adams's role at the current company?
Jason M Adams's current role is Support Queue Lead.
What is Jason M Adams's email address?
Jason M Adams's email address is ja****@****eld.com
What is Jason M Adams's direct phone number?
Jason M Adams's direct phone number is +181792*****
What schools did Jason M Adams attend?
Jason M Adams attended Texas A&m University, The High School For Science & Engineering Professions At Dunbar.
What are some of Jason M Adams's interests?
Jason M Adams has interest in Children, Education, Environment, Cycling, Reading, Poverty Alleviation, Science And Technology, Arts And Culture, Tennis, Swimming.
What skills is Jason M Adams known for?
Jason M Adams has skills like Architecture, Project Management, Technical Support, Business Development, Information Technology, Submittals, Data Center, Bim, It Architecture, Autocad, Enterprise Software, Architectures.
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