Paul Torres Email & Phone Number

Universal City Tx

Work at Home One Support Technician. Providing advanced technical support to customers of various ISP's. Work through remote desktop technology to troubleshoot a variety of issues, including virus removals, OS and Software troubleshooting, printer setup, network configuration.

Work at Home Tier 1 ISP troubleshooting for DSL customers.

Working at Continental Automotive in Seguin Texas. Provide Tier 1, 2, and 3 Support for over 800 PC's in a manufacturing environment. Project Manager for Windows 7 Migration. Developed implementation strategy for eVisitor Badging system to control and monitor plant access. Provide support for Lotus Notes email, locally developed applications as well as Microsoft Office issues. Assisted office personnel with software installation as well as hardware support. Ensured proper inventorying of parts in keeping with company guidelines. Built and deployed laptops and desktops to maintain compliance with company goals. Participated in numerous NAFTA projects at corporate direction to provide highest level of service. Provided instruction on numerous software products and features as they were deployed to customers. Maintained ticket and KB for incidents to document procedures and outcomes. Involved in projects related to Audio/Video infrastructure for plant. Coordinated multi department efforts on projects to ensure smooth deployments.

San Antonio, Texas Area

Provided IT services for various Residential and Professional clients on a per-case basis.

San Antonio, Texas Area

Worked as a Tier 1 Help Desk Technician for CPS Energy. .

San Antonio, Texas Area

Primarily responsible for ensuring servers were at maximum uptime in a datacenter for 3000+ individual servers for over 100 clients. Performed troubleshooting on a variety of Windows and Linux based server platforms. Built servers and computers from scratch. Used Remedy Ticketing system to handle requests for up to 50+ tickets a day. Performed remote desktop support using telnet, Remote Desktop. Assisted office personnel with software installation as well as hardware support. Ensured proper inventorying of parts in keeping with company guidelines. Built network infrastructure for datacenter and did network testing to ensure quality work. Worked with multiple departments from Support to Sales, to Development to ensure SLA goals were met. Kept clients and other departments up to date with timely information regarding issues and status on projects.

San Antonio, Texas Area

Worked in 2 person Data Processing department handling over 100 individual users throughout the state of Texas in a variety of environments. Handled desktop hardware troubleshooting and repair. Performed reports and daily tape backup for AS/400 mainframe as well as Windows 2003 Server and Outlook Exchange server. Brought company from LotusNotes mail into Exchange Server. Handled transition of company employees from Windows 98 systems to Windows XP. Trained and troubleshot in use of Microsoft Office (98, 2000, 2003, and 2007) Suites for accountants and data entry personnel. Supported and setup VPN connections into the office network for remote users. Handled setting up of Active Directory Server and Exchange users for remote and local use. Designed and built wireless infrastructure for remote locations to company network. Performed Excel Spreadsheet preparations for monthly reports on corporate finances and accounting. Was in charge of cellular contracts, providing support and training on PDA's and smartphones. Handled purchasing and support of new hardware, including laptops, printers, software, projectors. Setup network access to printers, shared files, as well as IP security camera systems. Worked with dispatching department to set up new Oracle database system for fleet software, as well as building their UPS backup system. Worked to ensure proper communication with GPS truck units and mapping software. Point of contact with Dell Sales.