• Drive sales and successfully built a robust pipeline of leads• Develop and execute strategies for client acquisition and retention• Implement marketing campaigns, including digital marketing and social media strategies, which enhance brand visibility and attract new customers.• Maintain strong relationships with clients, understanding their needs, and providing tailored drone photography and videography solutions.• Manage daily business operations, including budgeting, financial planning, and inventory management to ensure smooth and efficient operations.• Conduct drone photography and videography, ensuring high-quality content delivery that exceeds client expectations.

• Managed and mentored the Global Cloud Operations Support Team, comprising of seven members, fostering a collaborative and high-performance work environment.• Acted as the on-call support manager for global incidents, coordinating responses, and providing detailed executive summaries to senior management. • Collaborated with product teams to build and prioritize product roadmaps and plan releases, ensuring alignment with business objectives and value generation.• Partnered with the Onboarding Team to gather and fulfill new customer build requirements, ensuring smooth transitions and high customer satisfaction.• Reviewed and prioritized Stories & Epics in Jira, contributing to product development and feature enhancements.• Worked closely with customers to gather feedback, translating their needs into product features and improvements.• Developed and implemented strategic plans for cloud support operations, contributing to the overall growth and efficiency of the organization’s cloud services.• Established key performance indicators (KPIs) and tracked team performance, resulting in improvements in service delivery and customer satisfaction.

• Served as the primary liaison between customers and OpenText, gaining deep insights into their business models and key priorities. Built and maintained strong relationships to foster trust and collaboration.• Ensured customer satisfaction and success by proactively addressing and resolving technical issues, providing tailored solutions, and ensuring seamless integration of OpenText cloud applications.• Assumed responsibility for new customer relationships post-onboarding, ensuring smooth transitions and continuous support throughout the contract period.• Gathered customer feedback to identify areas for improvement and worked closely with product teams to implement changes that enhanced customer experience.• Collaborated with the renewals team to manage contract end processes, ensuring the best possible renewal outcomes and continued customer satisfaction.• Acted as a customer advocate within the company, ensuring their needs and concerns were addressed in product development and service delivery.• Addressed and resolved technical issues with a strong grasp of the customer's managed hosted environment and OpenText cloud applications.• Developed and executed strategic plans to enhance customer success and optimize service delivery, contributing to customer retention and business growth

• Actively managed customer relationships, ensuring their satisfaction by addressing and resolving technical issues promptly. Provided tailored solutions and proactive support to enhance the overall customer experience with OpenText cloud applications.• Collaborated closely with product teams to gather customer feedback and translate it into actionable product enhancements. Played a key role in the development and prioritization of product features.• Applied a deep understanding of customers' managed hosted environments to effectively troubleshoot and resolve complex technical challenges. Ensured compliance with service level agreements (SLAs) through diligent monitoring and troubleshooting.• Worked with Product Support, IT, and Professional Services teams to resolve technical issues and improve product functionality. Facilitated communication between teams to ensure a cohesive approach to customer support and product development.• Acted as a customer advocate within the company, representing customer needs and concerns to internal teams to drive product improvements and better service delivery.

• Delivered comprehensive technical support across seven office-warehouse locations in Texas, Louisiana, and California. Managed and maintained critical IT infrastructure, including servers, routers, switches, access points, WAN circuits, cabling, UPS, and backups.• Assessed and determined IT requirements for all locations, implementing solutions such as phone systems, networking equipment, access control systems, and security cameras. Ensured all IT-related areas were aligned with business needs and goals.• Led multiple projects, including overseeing the construction of new executive offices at headquarters and the new Houston office/warehouse. Successfully managed the migration of all hardware to new physical locations, ensuring minimal disruption to operations.• Administered and supported various IT systems, including VOIP phone systems, printer management, HPE Aruba Central, Office 365, MDM, Active Directory, and DHCP. Ensured seamless operation and reliability of these systems to support business activities.• Worked closely with cross-functional teams to ensure IT initiatives aligned with business objectives. Provided training and support to staff on new systems and technologies.

• Provided comprehensive technical support for three manufacturing engine plants in Schertz, San Antonio, and Seguin, Texas. Managed and maintained critical IT infrastructure, ensuring high availability and performance.• Assessed and determined IT requirements for all three plants, developing and implementing solutions to meet business needs. Managed the installation and configuration of hardware and software systems to support production operations.• Played a key role in the implementation of a new ERP system, developing comprehensive test plans to ensure successful deployment and integration. Supported plant floor operations, ensuring minimal disruption during the transition.• Spearheaded the IT infrastructure setup for a new engine plant in Schertz, TX. Oversaw the implementation of network and systems backbone, including servers, networking equipment, and support organization development.• Worked closely with cross-functional teams to ensure IT initiatives aligned with business objectives. Provided training and support to staff on new systems and technologies.• Implemented and maintained security measures to protect company data and infrastructure. Conducted regular audits and reviews to ensure compliance with industry standards.