Ty Baker

Ty Baker Email and Phone Number

Customer Experience Executive | Business Transformation | Employee Culture & Engagement | Collaborator and Coach @ eBay
Ty Baker's Location
Greater Idaho Falls, United States, United States
Ty Baker's Contact Details

Ty Baker personal email

About Ty Baker

Innovative, collaborative executive who balances strategic planning and development with operational improvements to drive key priorities and solutions to execute on a company’s vision. Takes a proactive approach to improving and elevating the customer experience through new and improved tools that streamline the process. Utilizes excellent problem-solving and analytical skills to identify performance trends and opportunity areas. Acts as a communicator, collaborator and coach. Influences leadership to inspire confidence in changes that ultimately lead to greater success for the company. Passionate about leading and mentoring team members to instill quality work, foster a great corporate culture, and improve their lives.

Ty Baker's Current Company Details
eBay

Ebay

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Customer Experience Executive | Business Transformation | Employee Culture & Engagement | Collaborator and Coach
Website:
ebayinc.com
Ty Baker Work Experience Details
  • Ebay
    Head Of Service Delivery - North America
    Ebay Oct 2022 - Present
    San Jose, Ca, Us
    View
  • Comcast
    Vice President - West Division Care, Onboarding And Payment Services Coes
    Comcast Jun 2020 - Oct 2022
    Leads strategy and execution for 1,800 West Division employees, focusing on residential repair, billing, and collections interactions. Led organization to #1 ranking company wide for quality and customer experience scores. Currently completing HQ Talent Catalyst executive development program.
  • Comcast
    Vice President - West Division Care Coes
    Comcast Jul 2017 - Jun 2020
  • Comcast
    Vice President - Centers Of Excellence Strategy And Operations
    Comcast Jul 2016 - Jul 2017
  • Comcast
    Executive Director - Centers Of Excellence Strategy And Operations
    Comcast May 2015 - Jul 2016
  • Comcast
    Sr. Director Of Customer Care
    Comcast Mar 2014 - May 2015
  • Comcast
    Director Of Customer Care
    Comcast Jan 2013 - Mar 2014
  • Directv
    Senior Manager, Customer Care
    Directv Mar 2010 - Jan 2013
    El Segundo, Ca, Us
    View
  • Directv
    Customer Care Manager
    Directv Apr 2007 - Mar 2010
    El Segundo, Ca, Us
    View
  • Directv
    Customer Care Team Leader
    Directv Jul 2003 - Apr 2007
    El Segundo, Ca, Us
    View
  • Directv
    Customer Care Representative
    Directv Aug 2002 - Jul 2003
    El Segundo, Ca, Us
    View

Ty Baker Skills

Call Centers Customer Experience Team Building Team Leadership Customer Satisfaction Customer Service Customer Retention Leadership Process Improvement Management Training Performance Management Coaching Cross Functional Team Leadership Call Center Telecommunications Leadership Development Operations Management Contact Centers Vendor Management Change Management Team Management Employee Relations Employee Engagement Crm Employee Training Account Management Sales Management Sales Operations Quality Assurance Call Center Development Customer Loyalty Building Relationships Mentoring Microsoft Office Performance Analysis Partnership Building Internal Communications Iex Interviews Outsourcing Interviewing Cross Functional Coordination Brand Loyalty Ivr Partnerships Priority Setting Ms Office Tools Sales Process Training Delivery

Ty Baker Education Details

  • Boise State University
    Boise State University
    Health Education
  • Brigham Young University - Idaho
    Brigham Young University - Idaho
    General Studies

Frequently Asked Questions about Ty Baker

What company does Ty Baker work for?

Ty Baker works for Ebay

What is Ty Baker's role at the current company?

Ty Baker's current role is Customer Experience Executive | Business Transformation | Employee Culture & Engagement | Collaborator and Coach.

What is Ty Baker's email address?

Ty Baker's email address is ty****@****ast.com

What schools did Ty Baker attend?

Ty Baker attended Boise State University, Brigham Young University - Idaho.

What skills is Ty Baker known for?

Ty Baker has skills like Call Centers, Customer Experience, Team Building, Team Leadership, Customer Satisfaction, Customer Service, Customer Retention, Leadership, Process Improvement, Management, Training, Performance Management.

Who are Ty Baker's colleagues?

Ty Baker's colleagues are Kenneth Sprouse, Derek Gamachi, Darrick Diskin, Julius Ramos, Elise R, Wai Leong Choo, Mel Tian.

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