Ty Barnett Email and Phone Number

•Delivered exceptional security solutions tailored to the unique needs of 28 different locations and clients•Built and maintained strong client relationships through intentional customer service and problem resolution•Communicated effectively with clients, team members, and stakeholders to build trust and collaboration•Ensured 100% compliance with client contracts, regulatory requirements, and company policies•Utilized WinTeam, Microsoft Dynamics, Excel, and other software as CRM and scheduling management tools•Managed and developed high-performing security teams to deliver excellent client service•Implemented innovative scheduling solutions to maximize efficiency and profit margins•Supervised day-to-day operations for over 70 employees across 28 locations•Recruited and hired more than 60 employees at varying levels of experience and management•Oversaw the management and maintenance of a fleet of more than 30 vehicles

• Trained, mentored, and onboarded 4+ new employees in client services and scheduled operations roles• Designed and implemented training products, created processes for improvement and efficiencies• Led a team of 8+ schedulers assigning interpreters to clients both remote and onsite • Scheduled 100+ contracted interpreters with Workforce OS (Operating System) scheduling software with 50-100 appointments per day• Managed over $1m in revenue per year, leveraging Power BI (Business Intelligence) for data analysis and revenue projection• Managed 1000+ client relationship contracts with Salesforce and intentional communication strategies• Collaborated with 8+ departments to manage client expectations and relationships with a suite of software as a service, and on-demand services for interpreting needs• Served clients in all fields of service including medical, legal, social services, and many public services

• Equipped 30+ officers with training and mentorship in a fast-paced, team-based environment. Attended leadership academy to obtain Train the Trainer certification• Led 1 and participated in 4 specialty units – each requiring maximum teamwork effort• Coordinated and designed a digital program for the Inmate Laundry system, reducing lost laundry reports by more than 90% and budget spent on laundry replacement. Collaborated with 3 supervisors, 12 peers, and 1 software developer • Achieved certification in FRST (First Responder Support Team) amongst 100+ peers

• Managed marketing, sales, and follow-through of services provided. Supervised 3 technicians on staff

• Educated 2500+ employees of Fortune 500 companies in employee benefits and insurance plans including B2B and B2C• Trained and mentored the full suite of benefits offered by over 40+ employers. Demonstrated detail in completing enrollment forms for 12+ insurance providers with proficiency in software programs for each company

I interpret from English to Spanish and from Spanish to English and a variety of settings, including but not limited to Social Service appointments, doctor/hospital appointments, etc.

I answered customer calls to help resolve issues and answer questions about the customer's account and related information. I was also responsible for selling current products offered by the bank.

Responsible for making sure that customers had an enjoyable evening together, that their orders were correct and timely. Also for the cleaning and maintaining of different machinery and sections of the restaurant.

As a missionary I proselyted daily to find people to teach the doctrine of my beliefs. I was responsible for myself and my companion in each area to work diligently and effectively.As a leader in the mission I received regular reports from missionaries under my care and was responsible for the analysis of these reports and to help them improve where improvement was required.I was also required to report to my leaders my daily activities and certain key indicators demonstrating the work we were accomplishing.