Ty Baxter Email & Phone Number

Eastern Creek, NSW, AU

Auburn, WA, US

Eastern Creek, NSW, AU

• Cultivated and maintained strong client relationships with more than 80 accounts across 11 states through regular, active communication as well as quick conflict resolution addressing issues with supply Chain, COVID.
• Conducted thorough market, consumer, and competitor research to identify opportunities for new business, reaching out proactively and leveraging premium customer service and product knowledge.
• Leveraged strong multi-tasking skills to effectively manage multiple priorities and clients at once.
• Liaised with senior leadership to communicate key information relating to performance metrics and KPIs, customer feedback, promotional programs, as well as market trends

Eastern Creek, NSW, AU

• Surpassed sales quotas and objectives, increasing sales by 30% YOY in 2020 and 60% YOY in 2021.
• Coordinated a portfolio of 50 accounts across 7 states, communicating actively to address client needs.
• Identified opportunities for growth and expansion by researching the market landscape, generating and following up on leads, and matching potential clients with company products; utilized Google, cold calling.
• Demonstrated exceptional brand and product knowledge at all times to provide superior service.
• Built extensive knowledge of industry trends through active networking and participation in trade shows

Bend, Oregon, US

• Streamlined day-to-day showroom operations by creating and implementing a new inventory system.
• Outlined sales goals and objectives, significantly increasing sales through detailed analysis of past performance.
• Engaged actively in trade shows as a representative of the company, increasing booth traffic in the U.S. and Canada by proactively reaching out to contacts and ensuring displays were attractive and engaging.

Seattle, US

• Fostered a positive working environment for six employee team, increasing efficiency and productivity.
• Enhanced overall customer satisfaction in ski and bike maintenance by providing superior service.
• Planned and facilitated bike maintenance and ski tuning classes for customers at all levels.
• Led in-depth training initiatives for employees and new hires on core technical skills, maintenance procedures, as well as customer service best practices and company policies.
• Maintained thorough and up-to-date product and service knowledge in order to effectively address all customer needs