Ty Brown Email & Phone Number

Chicago, Illinois, Us

West Hollywood, California, Us

Chicago, Illinois, Us

Lead the technical progress of a DevOps/SRE type team, which consisted of individual engineers embedding on the various Software Development teams at Rewards Network, to implement and drive adoption of a scalable and observable infrastructure platform while prioritizing technical initiatives. Introduced and drove the implementation of monitoring across Software Development teams to increase the visibility of production impacting issues and gain a baseline understanding of how our applications behave in order to better detect performance regressions. Lead various Development teams migrations from AWS ECS and non-containerized infrastructure to Kubernetes while championing self-service capabilities and increasing the ability of Dev teams to create new applications in production without DevOps Engineer involvement. Introduced and championed the use of Retrospectives on the team, and mentored other team leads in practices that increased the effectiveness of their retro meetings.

Chicago, Illinois, Us

Chicago, Illinois, Us

Configured and maintained the Signal production platform, consisting of a mix of Java/Go/Python/Ruby on Linux (AWS EC2), containerized workloads (Mesos on EC2), and various AWS Managed Services. Introduced and championed the use of Terraform in the Engineering organization to produce repeatable infrastructure as code, wrote a common set of Terraform Modules to reduce the burden for getting started quickly provisioning common components in AWS, and coached/code-reviewed other Engineers’ Terraform commits to guide them into best practices and away from common pitfalls and antipatterns. Participated in the planning of, and implementation of several AWS region migrations of the full stack of applications in the Signal platform. Supported and maintained the Signal production monitoring system, consisting of Prometheus, AlertManager, PagerDuty, and various Prometheus Exporters. Coordinated and led various Signal Culture Events, including a weekly forum for company-wide talks, and our quarterly Hack Week events.

Chicago, Illinois, Us

Seattle, Wa, Us

Chicago, Illinois, Us

As a member of the Service Operations Centre (SOC), we provided the first level of escalation for the Orbitz Worldwide Production Linux environments working 24/7/365. The SOC managed the successful release of many daily code changes to the production environments, and supported applications in the pre-production environments as well. The SOC provided systems monitoring and took ownership of incident management activities when necessary, escalating to appropriate teams, and facilitated the quick and efficient communications between teams to restore service as quickly as possible. In addition to the daily activities, Systems Administrators in the SOC also received various projects and longer term goals to work toward in an effort to enhance the tool set used for the monitoring and management of the Orbitz systems. In order to achieve these goals, familiarity with various programming languages and scripts (Python, Ruby, Go, PHP, HTML, Perl) and tools (Chef, GLU Deployment Automation, Couchbase, Graphite, JIRA, Stash, Git) was essential to the long term goals of the SOC.

Installed, upgraded, managed, and supported the entire corporate IT infrastructure for a rurally located Wholesale Distribution company. Experience included the installation and termination of CAT6 cabling, network design, implementation and maintenance which included the corporate VoIP phone system, servers, workstations, and all related equipment and services.

Columbia, Md, Us

Job required a high attention to detail and strong ability to multi-task in a fast-paced, 24/7/365Network Operations Centre serving customers around the globe at approximately 600 unique,fully managed, customer sites. Being part of a small team providing customer support, andmanaging a global IP overlay network transporting video in real time, meant a high skill level andattention to detail was required to efficiently tackle the daily operations of the NOC. The NOCprovided a single point of contact for all technical and operational inquiries and issues to ourcustomers, as well as third parties involved in the successful transportation of real time video tomajor network broadcasters. Customer familiarity, and the ability to quickly troubleshoot andresolve issues in time sensitive situations were critical for success. Growing intimately familiarwith the low level details of the technology involved in all aspects of the service allowed for betterfamiliarity with various types of issues and meant that outages could quickly be resolved beforethey impacted customer experience with the LTN service. Being part of a small team required theability to wear many ‘hats’ within the company and encouraged professional growth above andbeyond expectations to discover and implement new procedures that benefited both the companyand the customer.

Washington, Dc, Us

The University Police Dispatcher performs responsible telecommunications work under frequent stressful conditions. This position receives emergency and non-emergency calls for service from the public, law enforcement, and fire and rescue communities, as well as maintenance of radio communications with American University Police Officers. The Dispatcher uses computer-aided dispatching system to manage service calls, two-way radio dispatching, and information collection. The dispatcher also monitors university security systems including alarms and closed-circuit television cameras throughout campus and assists the Physical Security Team with maintaining electronic security clearances with the C-Cure 9000 security system and the SALTO Virtual Networked/Offline Lock system throughout the campus.

Red Deer, Alberta, Ca

Job required a high attention to detail and strong ability to multi-task in a Regional Emergency Communications Center serving 68 Fire Departments, 8 Ambulance Services and 1 County Highway Patrol Service. While answering any one of the 15 Non-Emergency lines, dedicated 911 Emergency lines or over 40 Radio Channels, a high level of Customer Service was expected whether talking to an Emergency caller, Non-Emergency caller or Department that the Communications Centre serves. The ability to communicate rapidly using computer aided dispatch systems, advanced radio, and telephone interfaces was critical to the delivery of Public Safety Services. Stress management, resource management and system status management skills are required to ensure adequate coverage for all citizens served. The ability to quickly react to emergency situations and calm hysterical callers to gather the necessary information and provide instructions based on approved protocols was paramount to the success of each and every 911 call. The ability to work in close proximity in a team environment during demanding situations, long shifts and stressful situations was critical to the success of each Dispatcher as well as the Communications Centre as a whole to ensure the best possible outcome for the customers requiring services.

Toronto, On, Ca

Job required a high level of customer service at all times and served several hundred customers in a busy shopping centre. The communication of upcoming events, promotions and ideas was imperative to the success of the shopping centre. This communication involved communicating these ideas to over 125 independent businesses, stores and services. The ability to work as a team member at Guest Services is paramount to the success, and consistency, of every guest’s experience. In addition to the ability to work as a team member, the ability to work alone and unsupervised was also critical. Working with confidential documents and large amounts of cash was also required.

Penhold, Alberta, Ca

Job required the ability to work unsupervised in a highly skilled environment by providing refueling services to aircraft. A high degree of customer satisfaction was also required. The ability to update, and maintain, federally required records to a high degree of accuracy was required. The ability to work well under pressure and under intense scrutiny was also demonstrated during times of Transport Canada Audits and year end procedures. The ability to work well with students, cadets, customers, instructors and management was demonstrated. (Highlight of time at Sky Wings was the opportunity to re-fuel a Canadian Forces F-18)