My passion lies in supporting and empowering small businesses to succeed. My team and I work closely with small business owners to identify their unique needs and provide practical solutions that drive growth and improve profitability. Whether it's streamlining processes, developing marketing strategies, or improving financial management, we're committed to helping small businesses thrive.

• Lead the development of 3 internal banking products and 3 b2c products, defining,managing, and launching new functionality while communicating and maintainingthe product vision and roadmap.• Sourced customer discovery efforts through workshops, surveys, and applicationinsights to identify root causes and product innovation opportunities which drovethe long-term vision of the Home Loans products roadmap.• Converted customer problems into actionable user stories working with the devteam to create release estimates while condensing complex concepts into a nontechnicallanguage for stakeholders.• Owned and prioritize the long-term Home Loans products roadmap to deliver onbusiness outcomes, working closely with a cross-functional team to ensure theright resources are aligned as customer or business needs changed.• Hosted monthly demos and showcases to leverage relationships and align productnarratives, goals, and functionality with peers, managers, and C-level executives.• Implemented stand-ups, retros, and backlog groomings to support 3 developmentteams and create a customer-centric culture emphasizing structuredexperimentation with strong execution.• Continued learning the complex ecosystem of mortgage with new technology,shifting regulations, and evolving customer expectations to break down knowledgesilos, and ensure product vision alignment.

• Worked with stakeholders to identify key goals; led 3 engineering teams toprioritize work, wrote user stories and researched for clarity as necessary, helpingto improve team velocity by 50%.• Conducted qualitative and quantitative research across cross-functional teams toscale business operations and deliver a better customer experience.Created BI dashboard for 4 departments, both internal, and externalfacing. Sourcing data from Salesforce and S3 and sharing through Quicksight(AWS BI visualization tool).• Managed the end-to-end lifecycle of 3 tech products, from conception throughlaunch and maturity.• Defined product KPIs such as: Time to Revenue, Time Since Last Action, ROI perOpportunity, which increased speed to revenue by 75%, and increased partnerretention by 15%.• Organized relationships with 9 external vendors and 18 partners providing serviceto our clients. Included weekly forecasting meetings, client management, vendormanagement, commission calculations, and support which led to doubling billableaccounts within 4 months.• Handled Salesforce administration including creation of custom objects,automation within process builder and python scripts, and built reporting

• Implement standard operating procedures to ensure compliance and accuracy within project financial management.• Develop capital budgeting plans to evaluate international projects and provide recommendations for the expenditure of company resources.

• Forecasted sales using Time Series and Seasonal Naïve analysis to control and operate $200 million in inventory.• Managed eight associates to productively merchandise and manage departments while attaining a balanced budget.• Consulted with executive management to create leadership curriculum to hire and develop new talent.

• Controlled package transportation to create value by eliminating waste and maximizing courier route efficiency.• Trained four new hires to proficiently execute their tasks and incorporate them as welcomed and valued team members.

• Inspired middle school students to pursue a foreign language education through teaching the basicprinciples of speaking, writing and reading Spanish. • Created practice materials for a 10-week session including test, interpersonal speaking assignments,and field trip to authentic restaurant to prepare the students for Spanish in the real world.

• Streamlined bilingual communications between managers to improve labor relations and maintain fiscal integrity of projects. • Supervised up to twelve individuals in the administration and construction of over $1.5 million in luxury landscape living environments.