Eastern North Carolina Territory General Manager
Miracle Movers
Wilmington, North Carolina Area
• Managed company profitability with annual sales over $1.3 Million while simultaneously increasing revenue and brand recognition through comprehensive marketing, sales, administration and operations• Facilitated business marketing and sales by the development and implementation of successful social media outlets, radio ads, the sponsoring of large group real estate company sales meetings, charity sponsorships and donations, and Storage facility company meetings to create beneficial company earnings• Ensured a high level of customer service satisfaction and execution of company policies and maintained a 5 star Google Rating for the overall company for my tenure at Miracle Movers. Updated and created ongoing company policies and customer satisfaction rating tools• Achieved between 8% and 9% monthly sales growth for the overall company for 11.5 consecutive months.• Reduced operating costs by 15% monthly and reduced standard office administrative hours by 24 out of 40 hours per week through implementing a new merchant service and auto-draft program, developing a monthly training strategy for all employees, setting up new vendor relationships for purchases of large moving trucks, modernized equipment and tools, fuel tanks, materials, uniforms, truck rentals, POD rentals and office supplies and creating employee accountability and goal oriented compensation plans• Analyzed sales statistics to properly forecast, schedule and control labor costs based on a seasonal business and out-pricing industry competition • Supervised and directed a team of 28 or more full time professional employees, including 14 highly experienced foreman, to ensure each and every one follows company operations