Ty Miller Email & Phone Number

New York, New York, Us

New York, New York, Us

Mclean, Va, Us

I initially joined Freddie Mac to take on a newly created role leading portfolio management for three of the largest servicers (Chase, CITI, and PNC Bank). Later, the role expanded to include portfolio management for 46 non-bank servicers. DELIVERED RESULTS:► Recruited and integrated a nine-person team and implemented processes, systems/technology, and people management improvements to stabilize the portfolio, mitigate risk, and elevate servicer performance. ► Transformed the relationship between Freddie Mac and servicers by focusing on collaboratively serving as a partner who advocates for customers, consumers, and servicers.► Achieved over a 30-point increase in customer satisfaction companywide in just three years, reaching a “best in class” rating for the financial services market. ► Reduced expenses of carrying loans in default for non-bank servicers by implementing aggregation strategies across four partners. ► Overhauled the servicer scorecard process, launched a performance improvement report with visibility down to individual loans, and implemented manager dashboards for self-directed report pulling. Recently, I served as an executive sponsor for “Servicer Reimagined” workstreams including:► Developing and launching a pilot program to streamline the title insurance process, saving $1100 in cost per loan by controlling the product, process, and vendor to leverage economies of volume. ► Creating a process to improve property inspections as part of the Property Preservation workstream.

Santa Ana, Ca, Us

I was recruited to integrate five separate product companies into a single company. The companies included Loss Mitigation Outsourcing, Foreclosure/Bankruptcy National Default Outsourcing, National Claims Outsourcing, Loanstar Trustee Services, and Default Technology, totaling $60M in revenue and a 1,500-person staff. DELIVERED RESULTS:► Built out and launched an end-to-end title model by integrating the five separate companies into a single, lean/mortgage division delivering scale, efficiencies, and value to clients and the corporation. ► Turned around negative performance to deliver a 148% increase in EBITDA revenue YOY after achieving 34% increase in top-line revenue, 101% growth in pretax net income, and 48% lift in margin. ► Mitigated losses across the company by identifying $5M in cost reductions with no impact on service delivery. ► Overhauled client management processes to elevate sales performance, and implemented a centralized client relationship management structure focused on service-level reporting and client satisfaction.

In 2003, I was asked by the CEO to lead a newly acquired 3rd-party subservicer focused on fee-based servicing opportunities in the distressed, non-performing asset market. In this role, I developed a national sales and client relationship strategy for clients across investment banks, wholesale / correspondent originators, and medium-to-large community banks. DELIVERED RESULTS:► Achieved 10x revenue growth, reaching $100M in just three years and becoming the largest subservicer in the industry. ► Increased the 3rd-party client list by 48%, delivering 60% of the total annual revenue after negotiating contracts. ► Elevated special servicing fee-based revenue by 33% YOY.

I initially joined GMAC to lead all front-end default operations including collections, loss mitigation, property preservation, default reporting, and default technology functions while leading a 125+ person team. DELIVERED RESULTS:► Reduced annualized default cost to service (CTS) by 15% in Y1. ► Achieved a 99% increase in pay-by-phone revenue through contract renegotiation and product enhancements.► Delivered an 85% lift in loss mitigation revenue after exceeding GSE efficiency ratios. ► Decreased overall delinquency rate by 14% in Y1.► Achieved Tier 1 HUD ranking in Y2 (up from Tier 3 in Y1) through increased efficiencies.