Ty Patel Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

● Maintain and expand desktop service levels for an investment management firm by proactively identifying and resolving issues including solving hardware/software problems.● Resolve reported issues and inquiries through advanced technical troubleshooting techniques including root cause analysis and pinpointing trends● Technical Scope: Bloomberg, Intune, Zoom, WebEx, O365, VDI/AVD, Zscaler, Mac

Chicago, Illinois, United States

● Maximized operational efficiency of end-user infrastructure and applications by partnering with technicians as point-person for troubleshooting issues● Delivered strategic recommendations for process improvements after investigating issues● Ensure end-user reported issues are resolved from diagnosing situation to architecting infrastructure solution or software fix

Chicago, Illinois, United States

● Provided IT support by leveraging technical knowledge to troubleshoot network and connectivity via call, email, and remote access● Empowered support staff by serving as Subject Matter Expert (SME) for managing escalations● Ascended ranks through promotion within first 24 months by focusing on customer support

Naperville, Illinois, United States

● Improved processes by partnering with IT stakeholders including through regular meeting cadence to provide onsite support● Ensured seamless build of technical infrastructure with minimal disruption to business-critical operations by leveraging software tools and server administration expertise to resolve issues

Itasca, Illinois, United States

• Provided guidance to staff regarding work procedures, technical issues, work priorities, and requests.• Held regular meetings with 8 direct reports to evaluate goal progression, and review performance.• Supervised and participated in the study of operations and procedures while recommending improvement methods to enhance customer service and operational efficiency.