Ty Rutledge Email and Phone Number

Assisting the General Manager with all the day to day working of a travel plaza. Helping and training CSR's to give our customers great and fast service. Assisting in ordering, stocking and creating a awesome shopping experience. Making sure the site is the best it can be from the showers and restrooms to a great cup of morning coffee.

Bring in new clients rather it be by flyers that are personally hung, mailers that are sent thru the mail, closed accounts being called or using social media. Keeping up with all contracts and making sure the files are kept in order for audits. Having a smile and a yes we can attitude each time a customer comes into the store or calls. Using every opportunity as an opportunity to grow the business. Assisting customers with their order forms, verifying the order forms and setting up and explaining the contracts so that each customer is happy and understands the RTO process.

Maintaining a full trained staff, which consist of sales and customer service consultants, delivery technicians and account representatives. Keeping a full and organized show room with a variety of product and price points for the customers to choose from. Keep a certain level of inventory as well as market and be accountable for the products on the inventory. Order all supplies, product and make sure day to day business is ran smoothly.

Managing the staff, account credit, marketing, product ordering, pricing, deposits, client sales, petty cash, receiving, payroll, client claims, scheduling, deliveries, promoting sales and events to gain cliental, inventory and the day to day task of the largest and best rent to own company in the industry. Helping people achieve ownership through renting to own the luxury and necessity items they otherwise may not be able to purchase and enjoy. Making lives and families happy by assisting them to live more comfortably. Allowing people opportunity to add a better quality to their family time as well as their private time.

Learning how to operate things in the Rent To Own business. Being taught how to take payments. Fill out customer order forms. Verify customers and set their accounts up properly. Marketing the show room, order as well as keep track of inventory. Manage accounts with credit issues as well as maintain an expected amount of deliveries.

Job duties included taking care of five departments which included the C-Store, Fuel, Gas, Other Income and Maintenance. Done all interviewing, hiring, training and termination of all employees. Ordered all products for the C-Store, Maintenance as well as the porters (janitors). Duties also included paying all the bills through an electronic hand-held or a purchase order log. Collected failed transactions from the fuel or gas island as well as charge backs. Kept maintenance tech on task with preventive maintenance on diesel pumps, parking lot, landscaping, HVAC and gas pumps. Maintained company standards for showers, drivers lounge, game room and laundry room. Was in charge of the managers safe as well as three cash drawers. Done monthly inventory counts as well as being in charge of quarterly RGIS inventories. Daily reconciled returns and investigated loss prevention issues. Made sure check cashing fees, western union, cash advance fees were collected along with cash from the kiosk. Kept store stocked, products correctly priced and plan o grams up to corporate specifications. Kept within budget vs. sales and done P & L’s and weekly forecast for all the above mentioned departments. Also in charge of parking lot repairs, lighting, HVAC issues, landscaping and all other maintenance issues. Kept each department running and on task and reported to a corporate field manager which visited and audited the site at least twice a month. Made sure to-go food bar was fresh and waste and temperature logs were kept to prevent loss or spoiled inventory. Traveled to several other sites from Texas to Louisiana to help train new managers, do resets, collections and assist with RGIS. Worked with vendors to do returns and kept inventory levels under control. Other general duties such as handling customer complains, filing and responding to E Mails and following all corporate guidelines were also in my day to day routine.