Ty Tressitte Email & Phone Number

San Francisco Bay Area

Planned and initiated a variety of projects including, installing pathways and spaces for installation of low voltage wiring. Mange the installation, termination and testing of wires and cables, both copper and fiber-optics. Install, test, certify and troubleshoot Local Area Network (LAN) cabling systems. Layout, install and verify operation of security and access control systems. Install communications and sound distribution systems. Provide testing, analysis and repair of video, voice and data systems; including electronic devices such as gateways, routers, hubs, NIC Cards, and telephone switches.

Provided support for AltaVista.com Search Engine and AltaVista Discovery software from Alpha to full release. Worked closely with the developers reporting bugs and interacting with users. Managed an email volume increase of 5x between 10/99 and 11/00. Helped reduce cost per email by 50% and standardized a 48 hour turnaround time on all feedback coming into the organization. Trained all out-sourced providers regarding AltaVista's network and services. Planned for and rolled out language support for the AltaVista international sites including Italy, France, Netherlands, Spain, UK and Sweden. Instituted a clear quality of response for the support group. Managed all of AltaVista's outsource relationships and was also involved in the planning, execution and operation of the support infrastructure, which cut the email system usage from 5 to 1. Trained our internal and outsourcing teams in the use and administration of the Kana CRM solution.

Certificate Of Completion, Computer Programming

Education record