Ty Webb Email & Phone Number

St. Charles, Mo, Us

St. Charles, Mo, Us

St. Charles, Mo, Us

Lexington, Kentucky, Us

•Led global teams in customer operations and service partners.•Was responsible for delivering operational excellence to Enterprise and Global customers.•Operations responsibilities included: Contract Management, SLA Management, Vendor Management/ Relations and Contracts, AR/AP, Asset Management, Reporting, Project Scope/Development/Management/Delivery, Process Documentation, lean evaluations, and Resource Management.•Managed the delivery of contracted managed services and solutions as defined in the SOW.•Responsible for SOW creation and service implementations.•Managed the delivery of day to day operations of post implementation MPS Services and Solutions. •Identified opportunities and developed programs to launch internally as a global account proxy to learn and showcase for external customers. •Responsible for managing revenue and profit margin targets •Identified and recommended business processes and output related solutions to drive efficiency, built C-Level relationships, and had end to end process ownership. •Reduced break fix service cost internally by 26%•Reduced the Cebu, Philippines fleet by 40%•Reduced the overall worldwide fleet by 18% across 34 countries.

Lexington, Kentucky, Us

• Managed nationwide break fix service partners and vendors providing services to customers.• Assisted the global sales team with developing proposals for services.• Through process improvements annually increased overall CSAT. • Ensured partners maintained a 95% or higher customer satisfaction rate while under my management.• Drove over $1m in annual cost savings through partner negotiations and implementing process improvements to drive down parts and labor cost for servicing our customers in 2014. • In 2014 worked with Business Development to develop a process to improve the MPS service bid turnaround time, which improved turnaround time by 80%.

Lexington, Kentucky, Us

Responsibilities included assisting the global sales team with developing proposals for services, setting up global entitlement process for service contracts, maintaining global service documentation, and implementing WW capabilities matrix to help sales better leverage and implement global deals.

Lexington, Kentucky, Us

Responsibilities included leading a Cebu, Philippines global Order Entry Team made up of 20+ agents, managing asset recovery vendor; maintaining a 97% asset recovery rate, process improvement, working with sales representatives to solve entitlement and service issues impacting CSAT, analyzing service data, and service supplies forecasting In this role I discovered that direct shipments were not capturing serial numbers upon shipping and was able to recover over 100,000 serial numbers from the vendor, and once the root cause was identified, I worked with IT and the Supply Chain to get the issue fixed, which was $1m annual cost avoidance for Lexmark due to fact we run a serialized service business. During a recall Lexmark faced backorder issues that were impacting CSAT. During the recall I was able to implement processes and controls that reduced average days on backorder from 14days to having no backorders on recalled supplies.

Lexington, Kentucky, Us

Responsibilities included researching asset/entitlement history, entering service contracts into a Siebel Oracle database, daily audit reports, auditing control reports to ensure user accuracy, quality control, analyzing error logs to determine system failures, invoice processing, maintaining reporting processes and procedures, and helping with training and development of new employees.

New York, Ny, Us

Responsibilities included reviewing and correcting multiple financial documents to secure the lien position of the customer, developing new tracking system; providing input on necessary enhancements that improved overall employee production, primary trainer for multiple functions and systems, publishing procedures, and developing training tools,. In this role I was recognized by management as a leader. I implemented process improvements that lowered the cost per item and eliminated repetitive steps, creating a more quality control and productive environment. I demonstrated I was able to solve issues with minimal management involvement. As a part of this role I volunteered for Chase Leadership Academy as a mentor to high school students. All performance review ratings of exceeds expectations.