Tyler Acevedo Email & Phone Number

Grove City, Oh, Us

Wright-Patterson Air Force Base, Ohio

Ohio, United States

* Operate over a fire team with law enforcement officer experienceclassification. Coordinated operations in drug-interdiction missions in support of counterterrorism operations.* Leads, manages, supervises, and performs force protection duties, including use of deadly force to protectpersonnel and resources, as well as overseeing the intelligence section within the unit.* Protects nuclear and conventional weapons systems and other resources.* Performs air base defense functions contributing to the force protection mission.* Conducts intelligence briefings for law enforcement squadron and works as liaison with federal and local departments.* Operates in various field environments, performs individual, and team patrol movements, both mounted anddismounted, tactical drills, battle procedures, convoys, military operations other than war, antiterrorismduties, and other special duties. Trained in criminal intelligence investigations and analysis.* Currently a Non-Commissioned Officer, trained in leadership and project management roles and with experience working within and leading a fire team to provide exemplary operational results. * Operates communications equipment, vehicles, intrusion detection equipment, crew-served weapons, and other special purpose equipment.* Applies self-aid buddy care, life-saving procedures, including cardiopulmonary resuscitation, as first responder to accident and disaster scenes.* Proficiently trained in security system administration and IDS management through US Air Force. * Implements security reporting and alerting system. Enforces standards of conduct, discipline, and adherence to laws and directives. Experience in giving briefings and reports on tactical and operational Intel objectives.* Knowledgeable and trained in investigations and handling case analysis and reports.* Trained in Counter-SUAS (small unmanned aerial systems) operations and degradation.

Ohio, United States

Wright-Patterson Air Force Base, Ohio

Columbus, Ohio Area

* Works with U.S. Air Force Security Forces on bases around CONUS and USAFE to establish quality and service level measurables to ensure operational consistency.* Collaborates with technicians, local Security Forces, and the Department of the Air Force on mission objectives and requirements. Trained in Force Protection and how intelligence affects security protocol.* Travels to bases to perform inventory checks and give presentations on state of our mission to squadron and base-level leadership and commanders.* Works to enhance the Air Force project management of fixed site sustainment and make sure that it aligns with the current government contracts.* Under current project management role, conducts briefings and presentations at multiple CONUS bases regarding security, while providing oversight of contracted technicians that maintain the program.* Conducts operational analysis and provides reports and briefings to directorate and executives in command.* Develops and manages relationships with internal and external stakeholders.* Oversees contractor SLA process compliance and overall operational compliance.* Conducts the following: Sustainment Readiness Reviews; Integrated Sustainment Plan generation; Site Activation events; and onsite/offsite conferences and working groups, various briefings.* Works within CDRLs to conduct oversight of federal program and attends IPTs to better ascertain a total status of the force.* Tasked with presenting current and future deficiencies in Force Protection and intrusiondetection within multiple regions, which include physical asset protection.

* Expert in the DroneDeploy drone hardware and software product and services. Takes end- to-end ownership of internal and external customer issues and requests, including providing consultative technical responses, accurately identifying issues in need of escalation to Engineers, and ensuring issues are resolved as expediently as possible.* Maintain a high level of customer satisfaction in each and every interaction with customers, and deliver against customer experience and efficiency targets.* Continually capture customer feedback and collaborate internally (Product, Engineering, UX, Sales) across teams to improve our product and customer experience.* Assist in the definition & implementation of processes to help scale the growing support team, and providing project management and conducting presentations within multiple departments and across leadership.* Engage with all customer segments, converting them to brand evangelists while providing direct customer-facing experience for a technically complex product* Works alongside product software teams to help provide feedback and support in development lifecycles. * Experienced with using SaaS HelpDesk or CRM systems and all other proficient web- based platforms and tools

Columbus, Ohio Area

* Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotionImplement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals. * Lead the interviewing and recruitment of candidates who possess the skills necessary to help achieve store goals * Train and develop a staff to consistently perform to company standards. * Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities. * Experiment with and promote daily workflow efficiency improvements within local team, share proven best practices with peers and management. * Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company. * Delivers exceptional customer service and experience, driven by the foundation of Tesla’s company mission in accelerating the world’s transition to sustainable energy.* Provides a high level of adoption of Sales Motion, in which we utilize pipeline management and guiding light for increased sales and satisfaction with our customer engagement and experience.* Consistently responsible for providing a fantastic experience to all Tesla fans, whether that being a customer purchasing a vehicle or a fan wanting to talk regarding the brand and mission.* Work one-on-one with specialists in the Midwest on brand knowledge, sales and research techniques, and how to improve the customer engagement experience and drive a high level of lead adoption.* Provides leadership qualities such as providing employee feedback and guidance in terms of where employees want to be, both in the short and long term.* Driving force in providing a high level of feedback and accountability, as well as transparent with mindset and open to accepting and delivering both positive feedback, and areas of opportunity

Columbus, Ohio

* Account Managers are responsible for the complete relationship management of NetJets’ highest value Owner (customer) accounts. * Accountable for meeting specific SLA metrics that are measured through customer surveys. * Experience leading personnel in a service-oriented and customer facing organization, demonstrating a positive and professional attitude, which is exhibited with passion, enthusiasm, and a strong drive for results.* Thought invoking leadership and a strong service background are highly valued in this role. Required to develop and maintain a strong service-oriented culture and responsible for continually improving the experience for owners.* Standard management duties include quarterly employee check-ins and annual performance evaluations, providing call quality coaching at the individual level and managing training. * Created positive culture in terms of constant change and adapting to a rapidly change role and environment, innovating processes along the way and improving communication between team members

Columbus, Ohio Area

* Specialize in escrow administration and oversee homeowner's insurance department protocols and policies. * Work in a high volume customer contact center for all JP Morgan Chase mortgage and escrow accounts.* Specialize in innovating the customer service experience for speciality clients through the use of tech- nology front-end services and communication improvements.* Handle project management between multiple teams and drive initiatives across multiple platforms of technology to further enhance the customer experience.* Develop constructive and cooperative working relationships with others, and maintain them over time.* Help facilitate training for employees moving across business lines from transactional, mortgage, andescrow departments with Chase Home Finance.* Strong knowledge of principles and processes for providing top-notch customer services. Thisincludes customer needs assessments, meeting quality standards for services, and evaluation ofcustomer satisfaction surveys and feedback.* Handle complaints, settle disputes, and resolve grievances and conflicts, all while negotiating withothers.

Columbus, Ohio Metropolitan Area

* Worked on rivitalizing and improving the owner experience from point of contact through the customer purchase life cycle.* Specialized in high volume sales and customer service interactions on a day to day basis.* Worked with business team in Columbus to handle business accounts for multiple companies, ranging from small companies to large corporations.* Demonstrated and acted as liaison with businesses to determine company needs and how productswould help them achieve their goals and streamline processes.* Handled cash drawer and maintaining of store funds.* Recruited and worked hiring events for Apple retail, while working with on-boarding of new employees.* Facilitated training for retail employees on new store initiatives.* Sold over 1 million dollars worth of product last 3 consecutive years for Apple retail.* Promoted to Expert from Specialist position in August of 2012.

Columbus, Ohio Metropolitan Area

* Handled student loan accounts for the US Department of Education.* Worked with basic everyday account maintenance as well as retention services.* Located delinquent account holders through skip tracing techniques and setup repayment programs tobring accounts current.* Used skip tracing software such as Intelius and LexisNexis Accurint to locate account holders andaccount information.* Had own high-volume desk of accounts that needed to be maintained and worked on each month.* Performed project management of multiple accounts within the US Department of Education and provided operational oversight and analysis while providing feedback and briefings to directorate and high level management and stakeholders. * Became highly efficient in Microsoft Office as it was used on a daily basis.* Promoted to Lead from Account Representative position in 2009 to help support and manage repre-sentatives in the call center and drive results.

Criminal Justice/Law Enforcement Administration

Activities and Societies: Club SoccerAttained education and experience in the fields of criminal justice and business management.

Criminal Justice

Criminal Justice/Law Enforcement Administration

Criminal Justice major with a minor in Leadership Studies.

Diploma, General Studies

Activities and Societies: Varsity Soccer TeamGraduated with honors and attained H.S. diploma.

Bachelor'S Degree, Unmanned Crew Systems

Education record

Unmanned Aircrew Systems