I am a dynamic and result driven individual with 5+ years of professional experience in Human Resources and ITES.I have proven expertise in Hiring Policy and Implementation, Talent Acquisition and Management, BPO Services, Client Servicing, Talent Retention, Reward & Recognition, Compensation & Benefits Structure, Training & Development, domain expertise in IT enabled services (ITES), Banking, Financial Services and Insurance (BFSI) – Non IT and Telecom (IT), Front Line Hiring (ITES) with an aim to enhance organizational value and performance.I currently work as Lead - Client Services for Pacific IT Consulting, managing human resource consulting servicing to client accounts.Prior to this I was engaged with Convergys India as Customer Care Officer to manage customer service for US banking process of resolving billing, credit card, disputes and balance enquiries.Earlier in my career I was associated with Vantage Consultancy to hire out-bound and inbound executives for clients Intelnet, Intellicom Contact Center, Teleperformance, Genpact, Auxicogent.