Engaged with potential clients and understood their needs.Researched and found new business opportunities.Presented the company's products and services to potential clients.Attended events and meetings to promote the company and build a network.Collaborated with the team to develop and implement business growth strategies.Supported other team members as needed.Analyzed market trends and conducted market research to identify potential areas for… Show more Engaged with potential clients and understood their needs.Researched and found new business opportunities.Presented the company's products and services to potential clients.Attended events and meetings to promote the company and build a network.Collaborated with the team to develop and implement business growth strategies.Supported other team members as needed.Analyzed market trends and conducted market research to identify potential areas for business growth.Nurtured existing client relationships and ensured their needs were met.Created and presented proposals to potential clients, outlining the company's offeringsand how they can meet the client's needs.Compiled and analyzed sales data, prepared reports, and provided insights to themanagement team to support decision-making Show less

• Led and directed a team to ensure timely and efficient handling of customer inquiries.• Improved operational procedures to enhance the customer experience.• Monitored team communications to ensure the use of positive language and the establishment of strong rapport with customers.• Verified that team members were properly responding to complaints after reviewing KYC details in the admin panel.• Took full ownership of customer complaints and problems, serving as… Show more • Led and directed a team to ensure timely and efficient handling of customer inquiries.• Improved operational procedures to enhance the customer experience.• Monitored team communications to ensure the use of positive language and the establishment of strong rapport with customers.• Verified that team members were properly responding to complaints after reviewing KYC details in the admin panel.• Took full ownership of customer complaints and problems, serving as the single point of contact for all questions and updates on progress.• Set and ensured each team member met daily goals, including a minimum of 400-500 email responses and phone calls, and submitted an EOD report on accomplished tasks.• Led negotiations with clients, developed growth strategies, and built long-lasting relationships with customers.• Trained entry-level employees to become valuable franchise executives. Show less

• Maintained a positive, empathetic, and professional demeanor when engaging with customers.• Responded promptly to client inquiries and utilized multiple channels of communication to ensure the highest level of customer satisfaction.• Recognized and resolved customer complaints in an efficient and effective manner.• Processed orders, forms, applications, and requests while ensuring accurate and timely completion.• Identified issues and analyzed information to propose solutions… Show more • Maintained a positive, empathetic, and professional demeanor when engaging with customers.• Responded promptly to client inquiries and utilized multiple channels of communication to ensure the highest level of customer satisfaction.• Recognized and resolved customer complaints in an efficient and effective manner.• Processed orders, forms, applications, and requests while ensuring accurate and timely completion.• Identified issues and analyzed information to propose solutions to problems.• Maintained accurate records of customer interactions, transactions, comments, and complaints.• Collaborated with coworkers to provide seamless customer support.• Provided valuable feedback on the customer service procedure to continually enhance its efficiency.• Actively listened and took the time to fully understand the needs of consumers and verified their understanding before resolving any complaints. Show less

•Tracked and monitored the progress of key objectives on a weekly, monthly, quarterly, and annual basis.• Ensured compliance with Hub requirements by conducting monthly audits and evaluated the performance of employees to identify any hiring and training needs.• Motivated and supervised staff to achieve their full potential while providing coaching and support to both new and existing employees.• Enforced adherence to company policies and guidelines, acting as a… Show more •Tracked and monitored the progress of key objectives on a weekly, monthly, quarterly, and annual basis.• Ensured compliance with Hub requirements by conducting monthly audits and evaluated the performance of employees to identify any hiring and training needs.• Motivated and supervised staff to achieve their full potential while providing coaching and support to both new and existing employees.• Enforced adherence to company policies and guidelines, acting as a representative of the company and setting a positive example for my team.• Managed office supplies and prepared detailed reports on expenses, maintaining and updating company databases.• Coordinated and scheduled appointments and meetings, distributed correspondence, and prepared reports and presentations with statistical data as assigned.• Arranged travel and accommodations and scheduled in-house and external events, and managed multiple tasks and prioritized responsibilities in a fast-paced environment. Show less

• Conducted daily shift operations to ensure efficient and timely completion of all Hub activities.• Oversaw vehicle dispatch and on-time delivery while ensuring all assigned duties were carried out and supervised.• Led daily huddles to address any potential complications and assign orders to delivery executives based on routing and vehicle assignments.• Coordinated with the distribution center to ensure the timely arrival of packages and the timely resolution… Show more • Conducted daily shift operations to ensure efficient and timely completion of all Hub activities.• Oversaw vehicle dispatch and on-time delivery while ensuring all assigned duties were carried out and supervised.• Led daily huddles to address any potential complications and assign orders to delivery executives based on routing and vehicle assignments.• Coordinated with the distribution center to ensure the timely arrival of packages and the timely resolution of any issues that may arise.• Ensured adequate staffing and vehicles were in place to meet delivery demands.• Provided on-site support to delivery executives and addressed any process concerns, recording any delivery exceptions.• Maintained open communication with the customer service team regarding any delays, cancellations, or debit notes Show less