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Results driven, solutions-focused leader with over a decade of experience in strategic roles within software start-ups; including technical support, on-boarding, consulting, and technical pre sales engineering. Proven track record of creating highly scalable, margin positive, processes with a focus on customer success and long-term ARR retention.
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Vice President Of ServicesRechargePortland, Or, Us -
Vice President Of ServicesRecharge Mar 2023 - PresentSanta Monica, California, Us -
Vice President Of Technical SupportRecharge May 2022 - Mar 2023Santa Monica, California, Us
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Vp, Head Of Global SupportAcquia Jan 2019 - May 2022Boston, Ma, UsTasked with ensuring that both the Global Strategic and Tactical initiatives of the Client Services organization are successful. Core responsibilities include; metric development, staffing projections and career growth planning, management and delegation of projects to regional leaders (foreign and domestic), and cross functional collaboration to ensure smooth operation and hitting of financial goals. Also, tasked with working to ensure strong sales and renewals through direct partnerships within the sales organization and relationships with key accounts. -
Head Of Portland OperationsAcquia Jan 2015 - May 2022Boston, Ma, UsWorking directly with Acquia's corporate headquarters in Boston to create a continuity of employee experience, staff on-boarding, and recruiting. Responsible for the general working and well being of the Portland office. Managing of administrative staff, office budgets, and social events and to act as the senior member of Acquia leadership in the Portland region.
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Director Of Global SupportAcquia Aug 2015 - Jan 2019Boston, Ma, Us
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Global Support ManagerAcquia Jan 2013 - Aug 2015Boston, Ma, Us
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Manager Of Solution EngineeringPercussion Software May 2011 - Dec 2012Woburn, Ma, UsThe role of Manager of Solutions Engineering is multi-focused. As the sole department head key responsibilities included all aspects of the day to day business including Staffing, Infrastructure, Metrics, and Project Management. This role also worked within the greater framework of the Sales organization and was tied directly to the company sales and growth goals. -
Manager Of Client ServicesRapid7 Aug 2007 - Apr 2011Boston, Massachusetts, UsThe primary task of the Client Services Manager at Rapid 7 was to ensure long-termcustomer loyalty regardless of what realm of support it fell under. With that as the driving goal, the position worked closely senior management in the creation of several teams spanning from standard Post-Sales Technical Support, to On Boarding of new accounts, to Enterprise Technical Account Management. As part of the construction of these units, responsibilities included Staffing, Utilization, Metrics, and connecting cross functionally to Engineering and Sales to drive productdirection and company value. -
Senior Technical TrainerColorado West Regional Mental Health Sep 2006 - Aug 2007Lead trainer for incoming staff. Responsibilities included scheduling courses, designing and developing educational materials based on 3rd party developer documentation and internal policy guidelines. Additionally the role required the implementation of course guidelines and grading metrics to ensure faculty understanding and sign-off on all materials. The position included regular travel and almost 100% self-motivated tasks.
Ty Bailey Skills
Ty Bailey Education Details
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University Of LeicesterHistory -
Worcester Polytechnic InstituteHuhi
Frequently Asked Questions about Ty Bailey
What company does Ty Bailey work for?
Ty Bailey works for Recharge
What is Ty Bailey's role at the current company?
Ty Bailey's current role is Vice President of Services.
What is Ty Bailey's email address?
Ty Bailey's email address is pa****@****ail.com
What is Ty Bailey's direct phone number?
Ty Bailey's direct phone number is +150370*****
What schools did Ty Bailey attend?
Ty Bailey attended University Of Leicester, Worcester Polytechnic Institute.
What skills is Ty Bailey known for?
Ty Bailey has skills like Information Security, Linux, Start Ups, Saas, Product Management, Network Security, Agile Methodologies, Enterprise Software, Strategy, Professional Services, Vulnerability Management, Cloud Computing.
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