Results-driven MSP and RPO Client Solutions Director/Program Manager with 25+ years' recruitment industry experience, including 15+ years in management roles, currently as MSP Program Manager with ManpowerGroup.Currently manage CSL's Contingent Workforce MSP. Identified and delivered higher than expected cost savings. Enhanced stakeholder experience through improved service delivery and process improvements. In my previous role with ManpowerGroup, as Client Solutions Director, successfully expanded the scope, and renewed the MSP solutions, for two major clients, and turned an under-performing RPO solution into a five year contract renewal in just over 12 months.Build strong relationships with stakeholders- organised, focussed, decisive, and work most effectively with a team. Strong customer focus with a solid reputation for quality and integrity.Broad experience in client relationship management, leading teams in delivery of solutions, and process improvement.Key Strengths: Leadership - ability to lead teams and develop individual capabilities Continuous improvement - definition/improvement of systems and processes to improve productivity and efficiency Stakeholder engagement - builds solid relationships with stakeholders by taking ownership and delivering results Performance measurement and monitoring - KPIs, Financials and Compliance
Listed skills include Exit Interviews, Skilled Labor, Organizational Development, Contract Recruitment, and 19 others.