Tyber Lesjack Email & Phone Number

Lafayette, Ca, Us

San Francisco Bay Area

Corporate Actions team manager that implemented many controls and achieved a 100% accuracy rate, improved dividend processing and reduced 90% of the aged outstanding items.

San Francisco Bay Area

Loyal3 is a pre-IPO start-up. General Responsibilities include: establishing procedures, controls and oversight, staffing and training, identifying and establishing vendor relationships, and service level expectations.

Oakland California

General Responsibilities include managing the Reconciliation, Settlements, Error Control, and Corporate Actions Departments that service SMA and overlay business. The accounts could be DVP, broker held/broker custodied, and best execution accounts. Additional responsibilities include improving team cohesion, breadth and depth of individual's skills, operational efficiency and accuracy.Developed and implemented the weekly and monthly reconciliation review process across 2 accounting systems. My team and I resolved 3+ years of account level reconciliation differences.Developed, implemented and automated the voluntary corporate actions process. I led a project to implement a notification system (Fidelity ActionsXchange). My team and I created a process that assembled account level data, Sponsor, Manager and sleeve date from between 6 and 12 reports (depending on the offer).Implemented intense cross-training after establishing the appropriate control. Subject Matter Experts, defined as deep knowledge in at least 3 departments, increased 150%. Increasing individual's knowledge enabled the team to complete work more efficiently and accurately with less overtime.Identified and led an effort to establish a firm-wide socially responsible category restriction policy based upon information supplied by KLD.Led the effort to resolve ~20,000 aged breaks across both FiServ's APL and Vestmark.Decreased errors 75% in the first 6 months.Promoted to Vice President within 18 months.

San Francisco Bay Area

General Responsibilities included the Operational oversight to increase control and efficiency. Developed, implemented and automated the monthly Outstanding Check Reconciliation process on six bank accounts across 2 banking relationships. Resolved 3+ years of reconciliation differences on a check level detail.Developed and implemented Suspense and Write-off Account Oversight and Accountability on over 270 accounts.Automated Daily Cash Reconciliation from an 8 hour process down to 2 hours and decreased new hire training from 3 months to 1.5 months.Centralized and standardized roughly 400 procedures using Microsoft's SharePoint software.Created, designed and implemented SEI Trust 3000 system access templates to increase control, oversight and timeliness of granting new access.Orchestrated and executed the Business Resumption testing for the CSTC organization.Vendor Management contact responsible for working with high levels of management between vendors, Risk Management, and Operations Management.

San Francisco Bay Area

General Responsibilities included managing a $4 million budget, hiring, performance management, restoring pride and morale, improving service quality, strengthening control, increasing efficiency, planning and executing.Supervised 60 people and 4 managers but I reduced the number of reports to 20 people and 3 managers through automation, cross-training and outsourcing.Helped to develop project plan and led effort to outsource the physical certificates to DTCC. The project was completed under budget by $100,000 and reduced headcount to 30. Principal for the department and primary contact for internal (CAS Monitoring Group, IAD, Stock Reconciliation Department, Compliance, Legal Counsel, etc) and external auditors (SEC, NASD, NYSE) as well as expert witness in Arbitration hearings. Audits were satisfactory as a result of implementing over 200 new controls, Plan of Supervision, Training, Sarbanes-Oxley Act procedures and self-disclosures.Streamlined workflow, improved training and hired to build bench strength and decrease single person dependencies, increased accountability, and automation led to a reduction of over $3 million to the company annually and the statistically best performance in the ~ 30 history of the department while still processing the same volume of 150,000 transactions a year.Developed RFI and RFP to explore additional outsourcing opportunities for Securities Operations which helped me to understand operations within several major brokerage firms.Developed and implemented an initiative to become the first on the street to accept and store optical images of certificates and paperwork into Schwab's system. Imaging has greatly enhanced the ability to process work from different areas, including from home, which has led to better Business Continuity Management (BCM). Led the effort that resulted in a 68% reduction in the daily DTCC breaks for the firm and a 94% reduction (100+/day down to ~6/day) for Securities Operations.

General Activities included: hiring, performance management, restoring pride and morale, improving service quality by strengthening control and improving the reconciliation processReduced operating expenses by $120,000 a year by streamlining the process, improving customer service, reducing risk, and reducing unnecessary cost while maintaining the same volume of 250,000 transactions and $2.4 billion in distributions annually Responsibilities included training and control. As a result of training and hiring, the culture was able to change from post-distribution reconciliation to pre-distribution reconciliation which helped to reduce losses from $400,000 annually to $0 annually and timeliness of payments increased 70%.Self disclosed a potential audit finding with respect to Class Action reporting and then provided the project management and direction for to improve the automation and reporting. Led a project to improve the Foreign Corporate Action reporting and announcements for the firm which led to notification of 1 day to 2 weeks faster. Improved moral of my 12-member team through weekly one-on-one coaching sessions, cross training and morning team meetings. Developed stronger interdepartmental working relationships by holding monthly meetings and interdepartmental cross training that led to better training for all departments, less friction and helped clean-up backlogs in Securities Operations.

Created new procedures and training focused on risk identification that led to a $500,000 decrease in losses, reversals and post-processing reconciliation. Created an Internal Audit Task Force to increase the level of customer service, improving co-worker relationships and servicing shareholders. Developed a new system to process the volume of voluntary submissions with minimal risk and hand-offs. Developed report to identify potential risk during the life cycle of a voluntary offer. Liaised with other departments to improve efficiency across enterprises and within other departments. Developed inter-departmental procedures to facilitate more timely stock and cash exchanges. Reviewed Voluntary offers, letters and folders.

Developed internal web page to enable internal customer's access to information that improves efficiencies across all customer service departments at Schwab. Worked with other departments to increase their web visibility. The website received well over 10,000 hits a month and decreased many internal calls to the hotline which improved customer service and satisfaction for the firm. Not only trained the team but cross-trained 20 individuals who were comprised of employees new to the brokerage industry. Developed and wrote a 44-page instruction manual complete with chapter exams. Led the department in call volume every quarter.

Processed over 100 incoming transfers and processed 20 outgoing transfers a day.Subject Matter Expert, problem solver and liaison between many departments and companies for Foreign and unusual transfers.Developed new procedure to reduce transfer times to one day down from 2 to 3 months. Helped build first iteration of fractional share auto-liquidation macro and auto-sweep functionality as part of ACATs. Wrote a 50-page instruction manual and trained the 6 person team

Generated sales through referrals and 300 cold calls a dayTop salesman with under 5 years

Generated sales through referrals, company inquiries and 200 cold calls a dayTop salesman with under 5 years experience