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⭐Ty G. is listed as I'll help you get what you need for CX to operate efficiently | Founder & CEO of CX Collective at CX Collective, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for ⭐Ty G..
⭐Ty G. previously worked as Founder & CEO at Cx Collective and Founder & CEO at The Workforce Pro, Inc.. ⭐Ty G. holds Master Of Business Administration (Mba), Organizational Leadership from National University.
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I'm a customer service expert with over 20 years of experience. I specialize in building and scaling support teams and optimizing customer service experiences. Whether you're a startup or a growing business, my team and I are here to give your business a competitive edge with cutting-edge technology and expertise.Here's how we can work together:I can build your customer service experience from scratch or improve your existing setup.Scaling won't be a problem as I have managed teams ranging from 1 to 300, both onshore and offshore.We have a track record of helping companies like Brighton Collectibles, Baby Gold, and Dixxon clear their backlogs without hiring additional staff.Our expertise extends to optimizing tools like Zendesk or Gorgias for companies such as IPig Brig, Wonderfold, The Honey Pot Co, Alchemy Global, and Tres Colori.We have successfully built customer service departments from the ground up for companies like Joopiter, Axyz Tech, and MelangeFit.We have transformed the customer service experience for brands like Thrive Causemetics, Ilia Beauty, and Your Super by introducing new policies, processes, systems, and tools.Managing support teams is a challenge I understand well, and I can handle all aspects of customer experience operations, including setup, scalability, and adaptability. My approach includes implementing top tools, streamlining processes, and providing comprehensive training to ensure your team consistently delivers exceptional customer experiences.If you're ready to take your customer service to the next level, you can book a free consultation during my office hours (www.cxcollectivecom/office-hours). Advice costs nothing.For larger projects, my team and I are available on retainer. Please note that we limit the number of clients we work with concurrently to prioritize quality.Let's schedule a quick introduction call to discuss how I can best support your company (www.cxcollective.com/linkedin).
Listed skills include Leadership, Customer Experience, Capacity Planning, E Commerce, and 43 others.
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We are a Collective made up of subject matter experts and advisors to companies desiring to improve and scale Customer Experience (CX). CX Collective provides our clients with resources, knowledge and proven methodologies that result in CX teams that scale.We work with companies who either do not possess the internal knowledge, or lack a clear pathway to.
Los Angeles, CA, US
With my team, I set up and scale CX Operations for companies of all sizes. My strategies have helped companies do 50% more work with their current staff, reduced wait times by more than 90% and increased resolution time by 60%.I created the Powerhouse CX program (www.powerhousecx.com) for businesses to get a fully scalable contact center set up for them. I.
Los Angeles, California, US
Fearlessly led a diverse team of intelligent contributors for one of the fastest growing startups in the Los Angeles area. Grew a team from 6 to 60 within 7 months while establishing best practices along the way. Set up a successful structure that allowed internal growth for more than 20% of our MS employees. Our structure included a solid Learning &.
El Segundo, California, US
Through collaboration and "outside the box" thinking, identified the “right” KPIs resulting in unprecedented performance.Leader for team of 60+ team members for front and back office efforts including inbound/outbound client interactions via phone, email, voice mail, chat and Social Media. I oversee Risk Management, Payroll Administration, Workforce.
Long Beach, California, US
Responsible for Workforce Management strategy and implementation in 10 national locations, including Forecasting, Capacity Planning, Scheduling, Tracking Reporting and Analysis for each location. Call Center Operations, WFM Planning, Customer Experience, Business Continuity, Disaster Recovery, Program/Project Management, Business Requirements Documentation.
Los Angeles, CA, US
Mountain View, California, US
Established Workforce Management function for Payments division with responsibility for 3 domestic locations. Developed criteria for strategic partnerships and laid foundation for deployment of quality tool where no previous call recording existed.Customer Experience Design, WFM team set up, Business Continuity, Disaster Recovery, WFM Planning, IVR.
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⭐Ty G. works for CX Collective.
⭐Ty G. is listed as I'll help you get what you need for CX to operate efficiently | Founder & CEO of CX Collective at CX Collective.
⭐Ty G. is based in Los Angeles Metropolitan Area, United States, United States while working with CX Collective.
⭐Ty G. has worked for Cx Collective, The Workforce Pro, Inc., Joany, Thrive Market, and See'S Candies (A Berkshire Hathaway Company).
You can use AeroLeads to view verified contact signals for ⭐Ty G. at CX Collective, including work email, phone, and LinkedIn data when available.
⭐Ty G. holds Master Of Business Administration (Mba), Organizational Leadership from National University.
⭐Ty G. is listed with skills including Leadership, Customer Experience, Capacity Planning, E Commerce, Bpo, Metrics Reporting, Cisco Technologies, and Salesforce.Com.
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