I'm a customer service expert with over 20 years of experience. I specialize in building and scaling support teams and optimizing customer service experiences. Whether you're a startup or a growing business, my team and I are here to give your business a competitive edge with cutting-edge technology and expertise.Here's how we can work together:I can build your customer service experience from scratch or improve your existing setup.Scaling won't be a problem as I have managed teams ranging from 1 to 300, both onshore and offshore.We have a track record of helping companies like Brighton Collectibles, Baby Gold, and Dixxon clear their backlogs without hiring additional staff.Our expertise extends to optimizing tools like Zendesk or Gorgias for companies such as IPig Brig, Wonderfold, The Honey Pot Co, Alchemy Global, and Tres Colori.We have successfully built customer service departments from the ground up for companies like Joopiter, Axyz Tech, and MelangeFit.We have transformed the customer service experience for brands like Thrive Causemetics, Ilia Beauty, and Your Super by introducing new policies, processes, systems, and tools.Managing support teams is a challenge I understand well, and I can handle all aspects of customer experience operations, including setup, scalability, and adaptability. My approach includes implementing top tools, streamlining processes, and providing comprehensive training to ensure your team consistently delivers exceptional customer experiences.If you're ready to take your customer service to the next level, you can book a free consultation during my office hours (www.cxcollectivecom/office-hours). Advice costs nothing.For larger projects, my team and I are available on retainer. Please note that we limit the number of clients we work with concurrently to prioritize quality.Let's schedule a quick introduction call to discuss how I can best support your company (www.cxcollective.com/linkedin).