Tyler Compton Email & Phone Number

Burnsville, Mn, Us

Apple Valley, Minnesota, Us

- Provide students with project feedback and insight on the software design and development industry through bi-weekly small group meetings, ad-hoc meetups, and post-graduation support

Edina, Minnesota, Us

- Directly managed a team of four Solutions Engineers / Architects, trained newly hired Sales and Solutions team members, and served as a mentor, coach, and strategic adviser to the Sales and Solutions teams- Responsible for strategic and tactical initiatives on numerous key accounts - improving business processes, operations, and user experience for a multitude of enterprise, small business, agency, government, and nonprofit organizations across healthcare, retail, industrial manufacturing, media, and service industries- Specialized in Minimum Viable Product design, stakeholder workshops, healthcare, and web accessibility- Utilized variety of document management and project collaboration tools including Google Apps, Keynote, Omnigraffle, Adobe Creative Cloud, Microsoft Office Suite, Evernote, Savo, Basecamp, Jira, and Salesforce- Continually produced and maintained a plethora of content such as project planning assets and sales/marketing collateral for many audiences including project teams, leadership, users, IT, and investors- Maintained comprehensive understanding of The Nerdery’s service offerings and operations; digital solutions (CMS, CRM, ERP, eCommerce, inventory/fulfillment, intranet, analytics, and marketing automation platforms and services; programming languages and frameworks; popular consumer websites and applications; and upcoming technology advancements); the software development lifecycle; Design Thinking principles; and a wide range of techniques from User Experience, Development, Project Management, and Quality Assurance disciplines, such as Waterfall and Agile methodologies, strategic roadmapping, competitive analysis, rapid prototyping, user stories, system and process diagrams, wireframes, and user acceptance testing

Edina, Minnesota, Us

- Equal parts business analyst, technical writer, and technology consultant- Led the sales qualification, requirements analysis, tech evaluation, estimation, and proposal process- Worked with sales reps as a key technical adviser and liaison to production staff- Elicited requirements through compelling, thoughtful questions that got to the root of business problems- Distilled root causes from symptoms and root requirements from requested features- Presented compelling solutions to achieve client’s vision within timeline and budget constraints

- Sold custom pontoon boat manufacturing, repair, and refurbishment services to regional and international clients including dealer networks, government agencies, companies, and individuals- Custom projects included rescue and maintenance vessels for the Coast Guard, and Pirates of the Manasquan’s famous “SS Jersey Girl” - a pirate ship with an arsenal of bilge powered water cannons- Refurbishment process included evaluating current state (damage, wear & tear), working with production crew to assess functional and structural components, research and estimate cost for replacement parts and labor, working with customer to review findings, and prioritizing alterations based on available budget

Santa Monica, California, Us

- Conducted quality assurance testing on multiple Activision games including “NASCAR The Game: 2011” and “Transformers: Dark of the Moon”- Logged detailed defect reports for online multiplayer mode, third party accessory compatibility, legal branding, content inaccuracies, and technical requirements as dictated by Sony, Microsoft, and Nintendo- Consistently met extreme deadlines working individually and with teams of up to 18 people- Collaborated with offshore developers to facilitate corrections, retesting to confirm remediation

Horsham, Pa, Us

- Received official Apple training to troubleshoot software and hardware issues on Apple mobile devices including iPhone, iPad, and iPod Touch- Logged case notes with InSite call center software and researched issues with Apple Knowledgebase- Met aggressive performance metrics including call duration and volume, resolution rate, customer feedback ratings, and AppleCare warranty sales goals- Used strong interpersonal skills to solicit information from customers, walk them through steps to conduct troubleshooting while preserving personal data, resolve customer complaints, and provide excellent customer service during the often stressful process of repair

Minneapolis, Mn, Us

- Contracted to create a web animation for the Medtronic Cardiac Group marketing team- Met with stakeholders to establish project timeline, requirements, and scope- Presented proof of concept and in progress drafts to validate direction and quality over course of production- Produced high quality video within deadline, which was featured on homepage for new marketing initiative

- Filmed and edited “Backstage Pass”, a weekly behind the scenes feature for Transylvania Television- Interviewed cast and crew during set and prop production, rehearsals, and episode filming- Generated graphics and optimized episodes for display on desktop and mobile devices

- Provided in-home care for individuals with physical, mental, and behavioral impairments- Offered companionship, managed medications, completed documentation, facilitated exercise routines and ongoing treatment, assisted with hygiene and daily activities, prepared meals, and attended to home maintenance (cleaning, repairs, etc)

- Commission work for annual product brochure, pamphlets, and advertisement designs- Responsible for brochure layout, art direction, and compositing product photos onto water scenes

- Provided in-home care for individuals with physical, mental, and behavioral impairments- Offered companionship, managed medications, completed documentation, facilitated exercise routines and ongoing treatment, assisted with hygiene and daily activities, prepared meals, and attended to home maintenance (cleaning, repairs, etc)

Chicago, Illinois, Us

Visual Effects & Motion Graphics, Visual Effects, Motion Graphics

Transfer, General Studies

Degree, General Studies