With 20+ years of management experience for major corporations, I am an IT leader skilled in driving operational change through technology innovation.Infrastructure and Operations ManagementI can be contacted at tiberious72@gmail.comI have successfully built out our NOC strategies to optimize the availability of a multibillion-dollar organization. I also possess a strong background in Fortune 500, startup and military environments, serving as a strategic partner to C-level leaders on strategy development and execution. My passion for coaching and mentoring guides my leadership approach, as I am focused on building corporate cultures based on collaboration and IT excellence.Core Competencies: - IT Operations Management - Change Management - Problem Management - Customer Experience - Infrastructure Development - Continuous Improvement - Team Training - Leadership - IT Governance - Security Processes - Strategic Planning & Execution - Project Management Professional (PMP) - ITIL / ITSM - Service Level Delivery - Cloud PlatformsAccomplishments: - Developed an extensive ITSM process focusing on Incident, Change, and Problem Management, dramatically decreasing downtime incidents from 15/month to under five, leading to a substantial 300% boost in infrastructure reliability - Led the transformation of 24x7 Command Center (Operations Center) functions, ensuring the continuous availability that supported ~$2 billion in annual sales orders through rigorous SLAs and strategic planning across core teams in an Agile environment - Headed a cross-function IT Operations team of System Administrators, Database Administrators, Contractors, and Service Desk leaders to guarantee seamless cloud and on-premise hosting for corporate platforms serving over 10,000 users dailyContact me at tiberious72@gmail.com for any opportunities, or call me at 847-250-7606
Listed skills include Itil, Process Development, Itsm, Project Management, and 41 others.
