• Provide educational in-services and other educational opportunities to community and providers• Work with site admissions department, business development team and national staff to develop and execute marketing plan • Meet with decision makers and support team to develop referral relationship• Host utilization review meetings with referral sources leveraging data to increase business• Participate in orientation (consent process and 1 on 1 mentor hours for new consultants/PFL)• Maintain knowledge and stay up to date on changes in industry and government regulation• Participate in bereavement camp and other special projects• Maintain 100% accurate marketing documentation and mileage • Develop, submit and implement quarterly business plan• Exhibit quarter over quarter growth

•Promote, market and sell traditional homecare services and branch specialties in compliance with Medicare and Medicaid regulations•Identify, develop, grow and service referral resources in defined territory•Maintain detail records and utilized specific CMS tools to target and manage referral sources•Deliver educational programs to keep referral sources current in clinical service offerings, Medicare and Medicaid regulations, congressional updates regarding homecare eligibility guidelines and analysis of market research on homecare and its place in the continuum of care•Participated in national sales training program focused on selling technique and closing the sale•Maintain market awareness using CMS annual utilization statistics•Participate in community marketing activities, quarterly blitz events and specialty program launches•Maintain strict adherence to Medicare/Medicaid regulations, HIPPA, Ethics, Compliance and company policy

•Researched, reviewed and analyzed Maryland State COMAR regulations on process for obtaining license to operate assisted living facility in the state of Maryland•Researched case study on regional quality of care standards, program oversights and historic best practices to have baseline of comparison for assisted living policy/procedure manual development•Evaluated state regulations and suggested to owner issues that needed to be addressed in initial submission of documents to state licensing board•Drafted and developed policies/procedures in accordance with COMAR, Medicare and Medicaid guidelines for health facility operation and management•Partnered with COMAR certified consultant to revise policies/procedures to improve quality and efficiency•Presented documents to state Department of Labor and Licensure for review•Communicated through written and oral medium with licensing board representative to provide quantitative and qualitative data and feedback to make a logical and intelligent determination•Reached out to county Ombudsman to schedule walk through and document review with objective to be added to county department of aging list of providers•Developed plan of action in response to Department of Labor and Licensure review and attained license to operate assisted living facility in 3 months

•Customer service, community relations, sales and marketing liaison•Maintained working knowledge of Medicare/Medicaid beneficiary eligibility for durable medical equipment to educate clients and patients •Worked closely with administrative and office staff to assure operations were in accordance with state regulation to maintain state accreditation•Managed day-to-day communication: verbal, written and digital forms with vendors and clients•Educated clients regarding product line through oral presentation•Negotiated commercial provider supplier contracts •Developed business plan and marketing strategy•Mentored and managed team of sales liaisons•Facilitated technical and administrative support with internal management and clients•Drafted letters/email to update clients on account and regulation/provider changes•Monitored daily activity for process and delivery of orders•Scheduled, conducted and kept minutes for sales and educational meetings•Checked products for quality and order coherence before delivery to client•Specialized in case management, account retention, and delivery coordination•Continued to increase referral network

• Bar manager designee and service person educator• Maintain adequate stock while minimizing waste and documenting inventory• Manage 10-12 employees including resolving scheduling conflicts• Mediate employee-to-employee rapport for greater efficiency• Inspector and educator on health code and quality assurance compliance• Point person and speaker during staff education• Foundations of Leadership and Management candidate• Green Team Leader: committee assembled to create an ever increasing and evolving environmental awareness with mission to increase conservatism of resources and being a eco-friendly facility• Safety Team Leader: committee focused on decreasing lost productive hours due to injury on the job, maintaining OSHA standards and creating weekly focal points to keep staff aware of safety hazards and methods of prevention. Policy contributor.• Employee Retention Committee Person: focused on building and maintaining a well educated and dedicated staff. Also to serve as mediator between management and staff during conflict, disagreement or grievance• Department of Health and Total Quality Assurance point person responsible for staying abreast of federal sanitation and food safety regulation, keeping minutes and generating opportunities for total facility improvement• Expert in customer service• Well versed in employee benefit opportunities, active in educating new staff to use Darden intranet to take advantage of benefits and designated point person during open enrollment

•Case manager, customer service liaison, patient advocate, community outreach person for 14 rehab and 60 long term care patients•Utilized research based and outcome oriented psychosocial tools to evaluate and review psychosocial profile of patients personal strengths, social, emotional, and mental health needs along with providing, developing, and/or aiding in the access of services to meet those needs•Maintained working knowledge of Medicare, Medicaid and commercial insurance programs to educate peers, beneficiaries and family members of benefits of respective federal or commercial program•Reviewed patient charts and analyzed historic case study for point of reference to develop or update care plan for patients•Organized, hosted, and recommended issues to discuss regarding psychosocial health in discharge planning and care plan meetings•Designated 3rd admissions professional•Custodian of new employee orientation•Reviewed charts and documentation to insure practices are in accordance with CMS, COMAR, state and federal guidelines•Ombudsmen point of contact in complaint and abuse allegation investigations•QC/QA Committee Member •Safety and Sanitation Control Committee member•Employee Retention Committee Member •Point person for minute record and media assembly for Safety Committee and QA meetings which entailed gathering quantitative and qualitative data and presenting data in an organized manner to help administration make logical and intelligent decisions regarding facility policy and procedure•Acquired strong organizational and office work skills including but not limited multi-media modes of written and oral communication•Provided services in accordance with the National Association of Social Workers (NASW) Code of Ethics and compliance with federal, state, and local guidelines and regulations, Genesis policies & procedures, and standards of care for specialty practice