Head, Social Programs And Services
Sydney, Nsw, Au
The Council of the City of Sydney is a local government authority responsible for the CBD and surrounding suburbs of Sydney. The City provides infrastructure, programs and services to over 180,000 residents and up to 1 million visitors per day. The City has developed an overarching vision for the City in 2030 to be green, global and connected called Sustainable Sydney 2030. The City has over 1800 staff, employed in over 50 locations and is responsible for $7 billion in assets. This role reports to the Director City Life and is responsible for the management of the City's social policy, programs, community facilities and services including: childcare, after school care, vacation care, homelessness, community centres, gyms, community venues, youth centres, over 55 centres, social policy, community programs, community transport, meals on wheels, food services and grants programs. The business unit has 250 staff, responsibility for 40 facilities and an annual operating budget of $20 million. Key achievements:• Designed and executed an organisational restructure across 6 business units impacting 250 staff to provide better community outcomes, business integration and strategic alignment.• Coordinated the closure of a state wide call centre that had operated for 30 years as a result of NSW Government Homelessness Reforms impacting 15 staff. Through the change program all impacted staff were either permanently redeployed to ongoing budgeted positions at the City or had taken voluntary redundancy by the time of closure.• Developed a new strategic plan to guide the development of the business unit, including a comprehensive overhaul of performance measurement tools to align with results based accountability that has resulted in increased occupation of community facilities; improvements to quality of life outcomes for program participants; increased knowledge and awareness in the community of City services; and increased revenue.