Tyeshia Jones Email & Phone Number

With my extensive background in customer service, I excel in understanding and meeting customer needs, building strong client relationships, and delivering proactive support. My goal is to strategically guide customers to success in the fast-paced tech landscape.During my tenure at Duke Energy Corp as a Senior Customer Care Specialist, I achieved remarkable results. Expertly resolving various customer concerns through exceptional communication skills ensured satisfaction and loyalty. My proficiency in data analysis led to identifying improvement opportunities, resulting in a 30% increase in sales and revenue. Collaborating with cross-functional teams, I actively participated in training and development initiatives to enhance service delivery and upselling opportunities. Maintaining exceptional performance, I consistently exceeded daily customer service goals and achieved high net promoter scores.In my most recent role at Duke Energy Corp Consumer Affairs, I honed my skills in customer relations and data visualization using PowerBI. My attention to detail and accuracy were evident in establishing and maintaining up-to-date customer information through the Salesforce database.While I have pursued studies in Business Administration at Wake Technical Community College, I continually expand my knowledge through practical experience and professional development.Beyond my professional pursuits, I find fulfillment in giving back to the community as a Church Volunteer at Apostolic Tabernacle. By organizing church gatherings, supporting food banks and community events, and engaging in outreach efforts, I contribute to making a positive impact.

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  Wake Technical Community College

  Business Administration And Management, General