Tyler Francks Email & Phone Number

Delivering advanced analytics and actionable insights into the employee experience as CSM @ AvePoint. Also, loving the convergence between VR / MX and workplace collaboration and employee engagement. My various roles have always been about connecting people meaningfully with technology. Agile, ACM and MSP certified. I am solution-minded, empathetic, creative and tenacious. As a catalyst for change, I embrace the challenges of leading organizational transformation. Skills & Expertise:- Salesforce.com, SAP CRM, SharePoint, Web applications- Customer Experience- Adoption Change Management - Program and Project Management- Digital creative direction and design- UI/UX design and testing- Training and support programs- Digital communications- Coach and mentor, dedicated to building teams and trust- Maintaining a positive, inclusive work experience is a personal priorityEarly Experience: Extensive website design, content generation / management experience. Computer-based Training, e-Learning & software simulation expertise. Film, corporate video, radio and TV roles - videographer, creative director, producer, radio announcer, music director, voice overs.On my own time: sculpting stone, poetry, gardening.

Listed skills include Project Management, Change Management, Business Process, Management, and 17 others.

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  Customer Success Manager

  Avepoint

  Jan 2023 - Present - Ontario, Canada

  Working across Customer Success, Sales and Product Marketing, I help to develop and implement programs to ensure product adoption that will drive customer success, engagement and retention. Deeply collaborative, passionate about enablement and focused on value realization, as a true customer advocate I enjoy the many challenges of this dynamic and rewarding role.