Tyia A. Email & Phone Number

Lancaster, New York, United States

Tampa, Florida, United States

• Processing and issuing of loans/dividend withdrawals • Provide Level II customer service to NYL customer’s and agents; explaining products, tax information, connecting customers to agents, etc. • Payment processing • Deescalating clients

Williamsville, Ny, United States

Oversaw HR training, coaching, mentoring, and staff retention Developed improved recruiting methods to reduce turnover and build highly effective teams Developed monthly reports and strategic plans and initiatives for a more streamlined workflow Monitored executive and site schedules to coordinate meetings Managed day to day development issues Support agency management with the onboarding of new agents Filtering resumes for interviews, conducting background process, while adhering to state laws and regulations Fostered strong rapport with clients, vendors, and Managing Partners through consistent follow up and communication Revised plans to meet changing goals and requirements Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency

Williamsville, Ny

Candidate onboarding, hiring/terminating employees, timesheets Assisted candidates with any issues they may have related to HR documents, payroll, timesheets, etc. Pre-screened resumes for potential job candidates for 3-5 companies at a time

Amherst, Ny

• Processing lease/loan payments/payoffs; posting funds to customer accounts • Responsible for making sure system balances with daily reports of checks processed • Processing loan/lease extensions, loan/lease reactivations and terminations• Responsible for pulling Grounding report and working accounts (list of over 1,000 customers) • ACH/Check payment reversals • Contract deficiency calculations on repossessed auto loans/leases • Creating/submitting check requests for refunds due to customers on auto loans/leases• Processing vehicle repossessions/ releasing vehicles once redeemed • Extension processing • Receive and review repossession updates, condition repots, and logistics of repossessed inventory• Calculation of redemption amounts after a vehicle has been repossessed

West Seneca, Ny

Screening and evaluation of applicants and resumes to best match them with available industry specific job opportunities, verifications of previous job history and references Scheduling of interviews with the agency, organizing new hire orientations Payroll/balancing reports General office duties I9 verifications, completion of NYS mandated disclosures, assisting with HR documents Leveraged social media platforms and online job boards

• Contacting commercial LinkedIn customer accounts, corresponding with their respective Human Resources, Sales, Marketing, Advertising & Accounts Payable departments advising on past due invoices as well as credit balances on accounts.• Provided customer service during Business to Business communications on behalf of LinkedIn • Payments taken via virtual terminal • Training of new employees on procedures and system operations • Writing of step by step procedures to be used in new hire training class • Account write off and transfer of account to 3rd party collections

Appletree Business Park

• Provided Tier 1 technical support and customer service for residential customers • Entry of new customers and services; coding and data entry • Responsible for dispatching service technicians as needed • Responsible for selling a minimum of 12 PSU’s per month • Virtual payments • Peer mentor; assisted with new hires during their “nesting” period

Aurora, Ny

• Contacted Alums for updates on their current whereabouts • Organized fundraising events involving alums • General office duties • Responsible for updating online blog with current alumni information • Maintained office cleanliness and organization

Bachelor'S Degree, Business Administration, Management And Operations

Psychology, 3.8 Gpa

High School, General Studies, 3.6 Gpa

Activities and Societies: Varsity Tennis, Soccer, Mock Trial/debate team