Ty Justice Email & Phone Number

Santa Rosa, Ca, Us

• Technology/Project Manager leading the IT Department Team (Service Desk\Desktop\System & Network Administration) for the Sonoma County Water Agency working closely with the App Support Manager and Business Systems Analyst as well as partnering with the SCADA Team.• Management and support of Enterprise Computing containing both IT and OT environments and devices for 25 County Departments, with 400+ workstations, 70+ servers, 325 users with 75 of those being seasonal, hundreds of applications, and a fleet of mobile workstations for working from home that includes both personal and agency machines. • RFP, vendor management, and contract negotiations for projects, support services and more.• Maintain a high-level of support satisfaction amongst our internal customers. • Managed planning, role assignment, process development, technical changes, training, and support of the Agency-wide rollout of Microsoft Teams, One Drive, and migration to Exchange Online to support the Agencies rapid shift to remote work for our information workers. • Oversee staff hiring, professional development, coaching, and performance reviews.• Managed, installed, and configured Veeam and Veeam One environments; managed project team for migration from multiple other backup systems to Veeam. •. Implemented Change Management process, forms, and meetings. Spearheaded installation and use of knowledgebase, trained and continually working on documentation, guidelines, standards, and process improvement.•. Water Agency IT Team was awarded “The Taking IT Above and Beyond Award” during thebpandemic by the CWEA REDWOOD EMPIRE

• Technology/Project Manager overseeing the 16-person Client Support Services team (Service Desk and Desktop Support) for the County of Sonoma.• Management and support of Enterprise Computing environment and devices for 25 County Departments, with 4000+ users, 3500+ workstations, hundreds of applications and a fleet of 600+ printers and copiers. • RFP, vendor management, and contract negotiations for projects, support services and more.• Maintain high-level of support satisfaction amongst our four thousand internal customers. Our ISD Service Desk has been ranked in the HDI Top 50 IT Desks in the US; including many other Government IT teams. In 2018 our ISD Service Desk was ranked 1st in the nation and our Desktop Support Team ranked 11th. • My teams maintained a satisfaction rating of 4.9+ through the entire 2017-2018 fiscal year, including operating during the EOC activation while completely changing how we functioned as a Department in order to support EOC operations and then County recovery operations. • Completed County-wide Mobile Device Management Project including planning, role assignment, process development, training and support development.• Oversee staff hiring, professional development, coaching, and performance reviews.

Plaisir, Fr

• Management and support of several locations in Mexico, Canada & the United States. Including management, hiring, & training of local IT staff, help desk management, network support, & datacenter management• Security compliance including, but not limited to DFARS, NIST & SANS CSC. Incident response planning & management, asset & physical security mgmt, security assessment & training, logging & monitoring, patch & vulnerability mgmt• Skilled disaster incident management; virus outbreak risk mitigation and control, disaster recovery and management of team during incidents• Vendor management and contract negotiations for large-scale projects, telephony, support services and more• Planned, designed and implemented intranet using open source CMS Joomla• Saved the company tens of thousands of dollars per year by evaluating current IT expenses and where necessary, changing service providers, renegotiating contracts, changing vendors, changing procedures or changing software used without a reduction in quality, service or function.• Planned and implemented virtualization of data center in Canada on VMWare vSphere 5.5 on a multi-server cluster with an ISCSI SAN for storage. • Worked on project to eliminate paper from our manufacturing to shipping process by implementing a complex multi-tiered electronic document management system• Management of all technology and vendors supporting a multi-location, manufacturing, and service environment.• Resolve complex technical issues on systems and a data center. Isolate and determine root cause of complex technical problems where analysis of situations or data require an in-depth evaluation of various factors. • Maintain high level of support satisfaction amongst our several hundred internal customers• Migration of servers to 2008 R2 or 2012 including file servers, SQL servers, RDP servers & more• Management, hiring & training of all other IT Support employees both locally and in remote locations.

Plaisir, Fr

• Management, installation, and support of Windows 2000, 2003, 2008 & 2010 Servers, networking equipment, and all server room components• Last tier support of high level, complex issues with Windows XP & 7 clients• Management of network & client security, security incident response, mediation & investigation• Planned and implemented Windows XP and Windows 7 Deployment and Imaging server on 100% free MS Tools (MDT, WDS, WAIK) . System can image or reimage machines, migrate user data, and install applications.• Vendor management and contract negotiations for large-scale projects, telephony, support services and more.• Planned and implemented virtualization of data center on VMWare vSphere 4.1 on a multi-server cluster with an ISCSI SAN for storage. Saved over $25k on software licenses, power and cooling.• Worked on project to eliminate paper from our manufacturing to shipping process by implementing a complex multi-tiered electronic document management system. • Management of all technology and multiple vendors supporting a multi-location, manufacturing and service environment.• Resolve complex technical issues on systems and a data center of over 55 servers. Isolate and determine root cause of complex technical problems where analysis of situations or data require an in-depth evaluation of various factors. • Maintain high level of support satisfaction amongst our several hundred internal customers.

Sausalito, Ca, Us

• Management of all technology, contract employees and multiple vendors supporting a multi-platform, multi-location, traveling infrastructure.• Planned and completed a full mail, calendaring & project management system migration project from an uncommon email system (FirstClass); completed within 3 months of being hired.• Planned and lead a business analysis team to streamline internal operating procedures with technology. Setup online collaboration software to manage our company projects. Successfully trained the entire company on the new system and helped to setup and maintain guidelines and procedures within the new system.• Resolve complex technical issues. Isolate and determine root-cause of complex technical problems where analysis of situations or data require an in-depth evaluation of various factors. • Security management & planning; management of firewall, VPN, switches, AV software and remote access hardware.• Manage asset inventory & security, asset tagging and remote asset tracking systems to guard against theft• Managed budget for all IT related expenditures and IT Infrastructure and Systems Improvement Project budgets. Trim technical expenditures and evaluate current technology needs as well as current status to determine an appropriate upgrade/improvement plan.• Implemented standard operating procedures including software distribution servers, offsite backups, disaster planning and remote employee access, designed & produced business technology plan, established document management and archiving procedures and spearheaded green efforts.• Developed training and informational documents for staff, contractors and clients in order to increase technology knowledge among staff as well as offering remote support while they are traveling.• Supported Google Apps for Enterprise, Filemaker, Survey systems, OCR, SQL Servers, Storage Servers, 2003/2008 Servers, VPN, Remote Learning Application, CMS, Great Plains.

Us

• Project Manager for dozens of website and application development projects with internal and external clients; management of design and development contractors. Wrote requirements and managed RFP process for all development projects.• Oversee company information & telephone systems, including managing several full-time employees, dozens of contractors & multiple vendors supporting a multi-platform, multi-location, traveling infrastructure.• Spearhead projects such as Exchange server migration, network improvements, revisions to wiring & topology, evaluation of hardware/software in order to assure best business practices for our situation.• Provide technical support for hardware and software including but not limited to OS support, printers, databases, Exchange Server, laser printers, peripherals, handheld devices, and specialized scientific equipment• Implemented security standards & managed redesign of management system to protect customers against identity theft, created & enforced policy regarding personal information protection. Responded to and investigated security threats.• Hire, manage and mentor a team of several experienced professionals. Provide career guidance and conduct performance and compensation reviews. Reduced department salary costs by 25% through leveraging technology to reduce production time of registration systems; resulting in the savings of 1 FTE employee.• Scheduled off-site support for trade shows, customer events and conferences. • Conducted a year-long search for an Event Management System consisting of developing requirements and evaluation of systems. The software replaced custom development for each event and resulted in a savings of over $100,000 per year. This allowed us to bring certain functionality inside of the business and to eliminate expensive contractors. Increased departmental annual profit from 20% net profit per program to an average of 60% net profit on Registration form development.

Ann Arbor, Michigan, Us

• Promoted to Departmental IT Manager within six months of employment.• Hired and managed front-line support staff. Dealt with HR issues relating to staff hiring, training and management. • Supported several hundred network devices and several remote locations • Maintained a Windows 2000/XP and Macintosh OS X networked computing environment of over 400 machines• Managed the departmental DNS, Active Directory, and functioned as the SMS and Exchange administrator. AD/Group Policy creation and management.• Implemented rollout of Microsoft Exchange, Windows XP and Outlook as an email service and collaboration tool. Tested and planned all software and hardware rollouts.• Managed software and hardware standards and negotiated purchases for the departments. • Managed project and resources such as staff allocation, budgets, server space, email services management, trouble ticketing, Windows XP and ADS deployment, software beta testing, and workstation and server lifecycle management and costing. Created and maintained user accounts for Meeting Maker, Exchange, Active Directory and more. • Developed and maintained IT websites for the University• Created & managed department policies, budgets, plans, and goals. Prepared and presented proposals.• Developed key relationships with other Departments within the University and with contractors & vendors in order to collaborate on solutions to reduce implementation & overhead costs.

Saline, Us

• Developed and managed the first help desk at the high school. Developed and ran Independent Study Program for computer repair/support on high school help desk. Supported PCs and Macintosh computers.• Setup OS deployment system for Macintosh machines via a free support tool; assisted updating machines at another school using my system.• Responsible for asset management, parts acquisition, end-user training program development, budgeting, networking, network troubleshooting and system set-up.

Computer Science

Bachelor’S Degree, General Studies

High School