Tyson Kanoya Email and Phone Number

Maintain Cisco Callmanager and Unified ServerManage twenty servers with two in-house web servers for internet and intranetResponsible for maintaining Active Directory in Windows 2000 and 2003 Server environmentsMaintain tape backup and tape rotationMaintain Cisco 2811 and 3560 hardware with VOIP systemsMaintain toner usage log on all laser printersEvaluate network productsImplement network group policy for network usageMaintain vpn users by setting up accounts on Cisco 2811Manage new and old users for network accounts including Exchange accountsHelped design and made recommendations for a new data center for company move to a new facilityCreated Technology and Contingency Plans for disaster recovery and business continuity

Responsible for day to day network maintenanceRedesigned the network infrastructure by migrating to Windows 2000 environment from NT 4.0 environmentMigrated 70 pc to Windows XP Professional operating systems from Windows 98Terminated CAT5 (Category 5) cables to 85 punch down panelsRedefined the patch panel to switch using specific cable colorsUpgraded the network security infrastructure by enforcing password policySet up the terminal server to be used as an application server for remote clients to work on their applications and thin clientsSet up deployment server to upgrade Office 2000 to Office XP through group policy for automation

Responsible for responding all Tier 1 level trouble ticketsProvided PC support for 200 users by solving and troubleshooting help desk ticketsMaintained PC inventory- i.e. keyboard, mouse, monitor, etc.Rollout desktop PC by replacing old pcs that reached end life cyclesTroubleshooting network printers on NT 4.0 environmentAssisted in troubleshooting with clients at remote sites on Windows 95, 98 and NT 4.0 platformsMaintained toner usage log for all laser printersResponsible for replenishing toner suppliesResponsible for evaluating desktop pcs for failureCreated new user accounts for new employees

Responsible for analyzing borrower accounts and performed necessary interest and principal adjustments within compliance of federal and state regulationsMaintained a current working knowledge of statutory and regulatory requirements relating to FFEL (Family Federal Education Loan) programs