A forum that offers insights, learnings and tips to support the physical and mental health and wellness of wine professionals around the world.Implemented SEO best practices in updated content, which boosted organic search trafficLed the redesign and development of the corporate website, achieving an increase in conversion rates post-launchManaged online community engagementUtilized KPI tracking to measure success of marketing campaigns, contributing to a data-driven approach that enhanced overall business performance

WCT is in the business of social media marketing and business/sales consulting to retailers and distributors of specialty food products. Our core business is to provide marketing services to producers and distributors to enhance the sales of their products via traditional and non-traditional methods. We are a forward thinking company that thrives on using current and future marketing practices to place our client’s products ahead of the competition. Launched and configured social media platforms, leading to a growth in online brand visibilityInitiated personalized support strategies for clients, achieving an improvement in upsell opportunities across service offeringsCoordinated and scheduled in-store product demonstrations monthly, generating an increase in related salesDeveloped and executed online promotional campaigns and contests, engaging over 5,000 users and driving an increase in customer interactions

FIRE Solutions (Now RegEd) was established in 1999 to provide online FINRA, NYSE, and NASAA exam prep training. Successful results soon drove us to expand our product line to include eLearning and eCompliance solutions designed to adhere to the strictest FINRA regulatory requirements. Managed a 3-member client services team, introducing streamlined protocols that improved responsetime, enhancing client satisfactionEnhanced client onboarding efficiency via strategic automation and development of enhanced trainingmaterials, significantly improving user satisfactionDelivered consistent online training for new clients, enhancing their product knowledge andsignificantly reducing support inquiriesCoordinated and led online Annual Compliance Meetings, ensuring 100% compliance with regulatoryrequirements across all client portfoliosOversaw monthly email notifications impacting 10,000+ users, driving a rise in attendance rates foronline eventsProvided multi-channel support (email, chat, phone) achieving a 95% first-contact resolution rate,significantly boosting client satisfaction scoresExecuted systematic problem-solving strategies, successfully resolving 95% of client technical issuesduring initial contact100% customer retention my first year as Director of Client Services

Touchstone Group provides Business Execution Software for Human Capital Management initiatives.Delivered comprehensive technical support via email, phone, and chatManaged daily operations of the call center, implementing performance metrics that improvedassociate productivity by 40% within the first quarterDeveloped and executed a client training program that decreased onboarding time and improvedsoftware adoption ratesCompiling comprehensive reports on performance metrics and incentives, providing management withdata-driven recommendations that enhanced team productivityEnhanced client retention rates through an emphasis on personalized customer service and strategicproblem-solving initiativesUtilized advanced problem-solving techniques to troubleshoot and resolve technical issues

Streamlined office supply management, reducing costs by 15% through optimized ordering andinventory trackingOversaw the maintenance of printers, copiers, and fax machines, resulting in decrease in equipmentrelated issues and repairsExecuted comprehensive software updates and streamlined issue resolution, enhancing overall officeefficiencyEstablished a seamless onboarding process by creating email and computer accounts for new hires