Graphic Design (Canva, Photoshop, InDesign)Video Editing (CapCut/Capcut Pro)Website Design (HTML)Social Media ManagementAdministrative Support (Email, Travel, Event Planning)Data Entry and Management (Excel, Word, Sheets)Human Resources (Recruiting, Training, Scheduling)Content Creation (Blogs, Newsletters, Ebooks)Market Research and BudgetingProject Management and LeadershipBusiness Development ConsultingTechnical Support and Training

Responsible for creating spreadsheets with automated filtering systems and tracking lost & found & other classified documents for over 20 buildings.

Responsible for managing Security and Supervisors weekly schedules, staffing 5-9 sectors with over 20 buildings and 300+ employees per shift. taking about 100-200 calls + text messages per shift, assigning shifts, removing shifts for specialists and supervisors calling off or picking up. Took the initiative to create better data tracking solutions and methods to minimize payroll discrepancies by creating a nightly Field Updates tracker to communicate effectively with Ops Managers and Supervisors in the field who do not have access or time to update the regular weekly schedule during my shift.The spreadsheet I created is a automated, color coded and filtered spreadsheet tracking call offs, double bookings and no call no shows to recognize staffing trends whereas Upper Leadership is pushing to have these methods used across all shifts not just Grave shift where the tracking method I have created is making the job less stressful and making data more manageable across the field and department lines.Trained in WFM for Assigning and removing shifts. With history using salesforce for scheduling purposes.Meeting with Field Ops Managers On Grave Shift to improve team and field communication with rapid changes with the recent transition as I have experience working within in the field as a specialist, supervisor and scheduler in 2018 and now scheduling in 2023 constantly providing new ideas and methods to create a better work and scheduling environment for all.Taking the initiative toward working and discussing ideas with the scheduling team and providing ideas and solutions to managers. Experience with Microsoft Forms and Smartsheet forms, creating tracking methods where information automatically entered in the form would go directly to a spreadsheet or graph where you can track information by data or visually using graphs.

Responsible for Assisting and Transporting Security Personnel to and from various jobs sites on large tech campus. Learned locations of over 10 buildings Assisting with vendor escortsAssisting with breaks or transporting break officersAssisting with emergency firewatches

Responsible for overseeing at least 3 employees at max 15Supported fellow supervisors with their workloadManaging, updating and submitting timesheets physically and digitallyFollowed SOP for disciplinary action, following the chain of command.Maintaining confidentiality on site specific projects, location information and more.Taking initiative on certain tasks, responding to site and security emergencies. Working closely with Operations managers, scheduling and training team to ensure 100% staffing and enforcing contract policies in place for employees and corporate security. Traveling to various sites to cover shifts for unfamiliar buildings based on deployment needs with the ability to adapt quickly and get to know new teams and the environment. Regular post checks to ensure security are on post. Regular Audits to ensure security are fully aware of the rules and procedures set in place by the client and capable of doing their job efficiently. Whilst providing coaching and training to employee who may not know everything.Helping employees get overtime without exceeding the overtime limit in place for each employee to avoid costing the client more money than needed.

Security industry specialists contract at Amazon ended and Allied Universal Security took over Grave shift Front Desk Security Receptionist Maintaining access control for Amazon corporate headquarters Verifying security clearance & access for internal & external employees, vendors & guests via ACS and BadgingObserving and patrolling the premises, documenting and reporting any and all activity, especially suspicious activity in a Legal Daily Activity Report whilst following proper security escalation protocols Assisting with emergencies when safe to do so. CPR certified & trained to use AED in case of an emergency.Maintaining daily equipment log inventory, ensuring everything has been accounted forDocumenting and reporting lost and found items.

Helped small business process old confidential or outdated documents for businesses who booked the company for scanning and filing documents, blueprints and other construction related documents from companies looking to archive their physical file system in a digital system. Files dated back 20-30 years. Overall migrated physical data to digital data files then placing them back in the order received labeled as completed.

Responsible for scheduling vendor escorts into controlled spacesResponsible for uploading 200+ employees schedules to shiftboard, monthly and weekly. Assigning shifts and following up via email or phone.Logging call offs, approving or denying time off requests.Escalating various situations to HROnboarding and uploading new hire employees schedules into shiftboardWorking closely with supervisors, watch commanders and operations managers and events team for staffing and launching new buildings and new processes.Creating UTMS Via Salesforce. Creating daily, and weekly excel spreadsheets for management/schedule tracking.

Responsible for checking the company website email and forwarding emails to the appropriate Property manager, Bookkeeper and Maintenance contractor. Scheduled open house tours & followed up with owners, current tenants and potential tenants, for available properties, on behalf of the property manager.Collected cash, checks and money orders for rent, utilities and deposits, provided handwritten receiptsProofread and organized leases, and walkthrough checklists, upon lease renewals or leases ending. Organized and recorded tenant maintenance requests using Excel and Appfolio Organized, created invoices and issued checks upon bookkeeper and PM request. Researching, formatting and creating weekly reports & Excel spreadsheets with bar graphsGeneral front desk administrative duties while screening calls and voicemails.

Center-pad merchandise coordinator, responsible for maintaining and creating new displays, shelves, and interior design based staging, for more than 9 departments, delegating tasks to floor associates and assisting customers Led merchandise flow team with more than 7 associates, making sure new and existing merchandise was put in the correct departments Backup cashier, responsible for signing and approving merchandise returns for over $100 dollars, markdowns upon customers and cashiers requests when managers were unavailable. Signing customers up for TJX Rewards Credit Cards, received over $60 in St. Jude Cancer Research donationsWorked closely with managers, regional and corporate coordinators discussing monthly inventory, aisle and display changes, including leadership coaching and training new associatesBackup backroom coordinator/truck team lead, responsible for backroom processing, assigning roles and stations to the truck team, including sorting new inventory, updating managers and team on progress.

Investigated unresolved lost, & missing items + overages of items in the wholesaler’s inventoryApproved or denied whether merchants would be reimbursed for lost, missing or damaged unitsDocumented all standard operating procedures and notes for internal useFollowed up with merchants using standard templates.

Troubleshooting no Internet/email connection via phoneReboot modem & router from customers file in Online filing systemTroubleshooting setup for email outgoing and incoming server settings for various devices/email programsvia phoneDocumented notes in customers files based on issues & steps taken to resolve & troubleshoot the problemSetup tech work-order for home visits if the issue couldn't be resolved

Setup new and existing brands to website and internal systemsinitiated accurate entry of brands/styles, including product name, SKU, style, color, size, price, UPC's and other data.Frequent use of Excel formulas, automated and manual spreadsheets

Facilitated small groups of youth, taking notes and discussing their experiences and opinions on the schooling system and barriers with immigration, youth employment as well as graduating on time. Influenced various king county working officials working towards developing new strategies on how to make the communities and programs better for youth as well as involving the youth in future decisions made for the youth.

Read, evaluated and rated, seven organizations, proposals requesting funding from the United Way, for the reconnecting youth demonstration project. Focusing on expanding educational and case management resources for low-income, at risk youth, ages 16-21, in South King County without a high school diploma, GED and current employment. Discussed concerns and asked questions, in group meetings with, advisors and consultants from various organizations, partnered with the United Way of King County, to advise and influence the decisions, and notes taken by the representatives of the UWOKC team in regards to, choosing 3 out of 7 organizations.

Direct Sales, Marketing and Distribution, for an online retailer based out of LAInventory/Product ManagementNew hire TrainingLeadership training & team buildingTraveled to & covered different territory locations in Washington state daily.Targeted businesses and foot trafficMemorized companies verbal & physical script prior to Product presentation.Daily use of SEE Factors : Smile, make Eye contact, be Enthusiastic.Practiced 3R Rule: Read, Recognize & Relate, before approaching anyone!Sense of urgency - time management.Accounting/mental math.Processed Paypal and square debit/credit transactions via mobile phone!Handled cash and check transactions.

Managed third-party vendor relationships and services to support 3,000+ contractors.
Managed multi-line phone service and lobby for 20+ visitors and callers per day
Proactively collaborated with several teams including Recruiters to ensure, 15-50 weekly, new hires are 100% compliant with client-specific pre-employment clearances.
Provided administrative support by facilitating and pre-employment paperwork orientations, auditing documents for accuracy
Formatted Power Points and informational materials for executive's presentations and ordered all marketing materials for Account Managers and Recruiters
Consolidated all monthly office expenses to be submitted to the corporate 'accounts payable' department. As well as Supporting Payroll Specialists

Testing company website for software issuesCustomer Service / Customer SupportTroubleshooting via phone and Email plus Screen-sharingKept track of incoming call Records in Excel

Supported the internal sales and marketing team with various projects that requires great attention to detail
Created and updated Spreadsheets in Excel
Data Entry
Updated Global Directory, adding, removing and changing Job titles for global employees in Lotus Notes including Sales and marketing web page data files, located in the Intranet from the Lotus notes database 
document editing

Training Helpdesk/Professional Development: Responded to Training Helpdesk tickets with complete communication according to response standards. Assessed by report, surveys and customer feedback.
PDC: Provided PDC system access for CHQ employees prior to employee start date; assist in the postings and adjustments of training credit as needed. 
Managed completion records; coordinated the accurate & timely preparation of training certificates and / or completion materials and filing.
WebEx: Created accounts, send job aid, update profiles and provide live training as requested.
Produced class materials for internal and external, courses at CHQ as needed - accurate to the PDC and a minimum of one week in advance of the class. 
General Administrative duties.

Assisting the Owner/Executive Director with administrative and technical supportAssisted in implementing new ways to help youth in the juvenile justice and foster care systemManaging the Front desk (phones, email, customer service).Filing, handling confidential documents.Planning community events for at risk youthPrepared folders and binders for new mentors and mentees. Prepared and created training folders. Created brochures and fliers for company events.

Assisting the Owner/Executive Director with administrative and technical supportAssisted in implementing new ways to help youth in the juvenile justice and foster care systemManaging the Front desk (phones, email, customer service).Filing, handling confidential documents.Planning community events for at risk youthPrepared folders and binders for new mentors and mentees. Prepared and created training folders. Created brochures and fliers for company events.

Front desk (phones, email, and customer service).Filed, and handled confidential documents.Planned and organized Events and open house. Prepared folders and binders for new mentors and mentees. Prepared and created training folders. Created brochures and fliers for company events.

General front desk duties.Assisted with team building initiatives and overall support for maintenance of organizational culture and employee moraleResearched, proposed and implemented vendor services to decrease costs to the organizationProvided administrative & technical support as wells as strategies & solutions to the directors, instructors, students and key managersScheduled, booked and set up conference rooms for meetings, training classes, and company presentations as well as organized lunch meeting schedules for external meetings, as well as ordering food.Collected Weekly employee invoices accounting for money spent on the company's cards & personal reimbursements

General front desk duties.Assisted with team building initiatives and overall support for maintenance of organizational culture and employee moraleResearched, proposed and implemented vendor services to decrease costs to the organizationProvided administrative & technical support as wells as strategies & solutions to the directors, instructors, students and key managersScheduled, booked and set up conference rooms for meetings, training classes, and company presentations as well as organized lunch meeting schedules for external meetings, as well as ordering food.Collected Weekly employee invoices accounting for money spent on the company's cards & personal reimbursements

Year Up Puget Sound is a one-year, intensive training program that provides low-income young adults, ages 18-24, with a combination of hands-on skill development, college credits, and corporate internships

Customer service 
Verified surety bonds for contractors and agents.
Registered, validated, and processed shipping of power of attorney contract documents and seals. 
Responsible for data entry, changes to surety bonds
Filed and sent, confidential documents. 
Responsible for expired seal and POA destruction.
Contacted Surety agents, nationally regarding shipment and tracking of POA documents.

Assisting the Owner/Executive Director with administrative and technical supportAssisted in implementing new ways to help youth in the juvenile justice and foster care systemManaging the Front desk (phones, email, customer service).Filing, handling confidential documents.Planning community events for at risk youthPrepared folders and binders for new mentors and mentees. Prepared and created training folders. Created brochures and fliers for company events.