T. Y. Kwan Email & Phone Number

San Francisco, California, United States

- Facilitate patient care coordination across medical, behavioral, and social services, developing and managing care plans.- Act as a system navigator for managed care programs, addressing patient queries and coordinating post-hospital care.- Build relationships with patients, healthcare teams, and community resources; assist in resolving healthcare system barriers.- Conduct outreach, manage case activities, and collaborate in implementing care plans and quality improvement initiatives.- Collect data and report on patient progress, ensuring compliance with healthcare regulations.

Los Angeles, California, United States

- Design, preparation, and implementation of project specifications, detailed budget reports, on-site equipment/studio set and schedules to clientele and internal members- Client to internal member communication liaison regarding project budget, expected portfolio, & timeline- Providing on-site and remote support for event day logistics, set up, & data transfer

San Francisco Bay Area

•Redesigned & onboarded new software database quickly to offer streamlined workflow solutions to existing issues (i.e. creating searchable user-friendly indexes)•Lending Administration duties such as receiving, uploading, categorizing and organizing client files in a streamlined and efficient manner on internal servers as well as Lending Marketplace and Accusystems. • Editing company quarterly reviews and tracking daily loan status reports • Research, writing, and general pipeline assessment of loans• Learns new software quickly, is technology savvy, and experienced in creating searchable user-friendly indexes for system migrations.

San Francisco Bay Area

• Perform essential HR duties such as fielding applications, employee verifications, and handling all social media job postings in a timely manner. • Integral part of a friendly company culture in resolving employee concerns with respect and efficiency; representing the company over calls, emails, and in-person meetings; and managing a perfectly equipped supply stockroom. • Coordination of company events • Assisting Marketing and Sales teams with contact updates on Salesforce.

Tokyo, Japan

• Guided 30+ clients weekly into IELTS English Proficiency Level Expert User• Developed personalized learning strategies for adult individuals pursuing fluency in professional/business English. Worked with clients from consulting, finance, and banking sectors in preparation for English tests (TOEFL, TOEIC, IELTS, OPI, and OPIC). • Personable, patient, and friendly towards clients. Concise and organized manner of communication. Utilized "out-of-textbook" practice - e.g. debate principles, motivational interviewing principles, industry-related topic conversation, and current events. • Self-motivated and organized in a competitive teaching market.

Greater Boston Area

• Pro-environmental advocacy work both on-campus and with under-serviced Latinx populations in Boston in collaboration with on-campus sustainability groups like Eco-Pledge, RealFood, and BC Public Health Club. • Built teamwork and collaboration skills in a start-up environment. • Brainstormed and created 2 advocacy projects targeting both student and resident populations.

Greater Boston Area

•Helped create and maintain a new university-wide free bikeshare program as part of a small executive team that made strategic launch and growth decisions. • Handled all advertising/publicity - including weekly/monthly announcements, collaborations with outside organizations, and on-site management of people during large events • Passionate about creating better change on campus for efficient student life and environmental protection

Greater Boston Area

•1-to-1 motivational interviewing to discuss/modify personal health goals with university clients. This includes nutrition, sleep, exercise, alcohol & drug use, mental & emotional health, and relationships.• Capable of handling difficult situations involving people well, can decrease stress & anxiety in order to help others streamline their focus into efficient self-help & discipline

Greater Boston Area

• Handled all booking, budgeting, communications, planning, and onsite set-up of large scale performances attended by several hundred people & other smaller artistic events • Communicated with, managed, & coordinated 10+ groups of 5-15 people efficiently on multiple digital platforms to settle all disputes & create great shows• Can handle large tasks, manage people well, stays calm, and thinks quickly to solve problems on her feet

Hiroshima, Japan

• English as a foreign language teacher at the YMCA Fukuyama • Created lesson plans & activities in 5 classes varying from beginner to advanced levels for 4-65+ year old students. Facilitated interactive conversation for advanced vocabulary classes on controversial topics such as nuclear weapons, GMO’s, and body modification. • Engaged in manual labor in farms to learn more about organic agriculture and sustainable eco-living within the context of the Japanese countryside.

San Francisco Bay Area

• NextGen and Epic trained, easily learns usage of new technology & computer programs• Did all secretarial work and transcribing for a physician. Customer service & phone operating experience• Detail-oriented, good listener & communicator, & fast typer (WPM 90)

Greater Boston Area

• Oversaw K-8 math & reading for 25 children in Charlesview affordable housing community center’s after-school program as a tutor/program coordinator. • Designed & implemented a new math program for 20 elementary school children utilizing built-in incentives & positive feedback. Students who were behind by 2 grade levels in math reached their grade level standard within 12 weeks.

Bachelors, Major In Sociology, Minor In Art History, Pre-Professional Medicine Track

Education record

Activities and Societies: President of FISH Christian Club; MV Speech & Debate Team/Counselor; French Honors Society & Laureat Du Chapitre.