• Learned medical coding and billing for a mental health therapy private practice, and established a system for creating and maintaining insurance claims, and client invoices, through Quickbooks Online• Designed, launched and sustained a website and social media presence for the company for the purpose of marketing and ease of contact with the community• Organized and fulfilled various marketing events by arranging booths and speaking engagements throughout the community by collaborating with local universities, mental health agencies, and schools • Assisted in all aspects of daily office function, such as payroll for 4 employees, scheduling appointments, ensuring adequate supply levels of office materials, answering the phone and taking messages, maintaining an online fax system, and creating marketing materials as necessary

• Provided administrative assistance to a diverse range of patients and providers in the Immediate Care Clinic by streamlining the check-in, registration, and check-out process to make it as simple as possible• Collaborated with a team of front-desk staff, mental health providers, and supervisors to increase access to psychiatric services for people in mental health crisis who are in need of urgent care• Chaired the clinic’s branch of Patient Care Council by recruiting and organizing monthly speakers to discuss various aspects of patient care, such as resources within the community, as well as an annual fundraiser that raised over $900.00

• Processed and sent billing invoices while maintaining an organized filing system • Monitored business phone line and kept track of messages for superiors• Demonstrated adaptability by performing various miscellaneous tasks such as proofing bids and invoices, assisting on job sites and fulfilling other management requests

• Collaborated closely with a diverse community of college students in order to help improve study skills, course engagement and overall grades• Planned and executed a series of workshops designed to help college students develop and strengthen their study skills, test-taking skills, as well as various other specific topics as requested• Assisted students on a walk-in basis with many different areas of course content, including math from foundational subject matter through college algebra, introductory chemistry, a wide range of computer and software courses, all levels of English, and many other subjects as they came up• Participated in several professional development opportunities surrounding different areas of student affairs, such as student career development, working with English language learners, and functioning jointly with counseling, advising and social work departments to improve students’ lives as a whole

• Received faculty recommendations to tutor other students in psychology (specifically statistics) and completed training through the CRLA (College Reading and Learning Association) to gain International Tutor Certification• Assisted college-level students in groups of 1 to 3 with their coursework in statistics for the behavioral sciences and various other psychology courses• Instructed tutees in course-specific concepts, as well as helped to improve study skills, test- taking strategies, and time management skills, in order to boost overall academic success• Fostered strong relationships with tutees by maintaining open communication, being flexible to accommodate busy student schedules, and by acting as a mentor

• Instructed peers on the most current resume-writing techniques and demonstrated these methods on individual resumes and cover letters• Presented to prospective, admitted and current students about the services that the CareerDevelopment Center offers and promoted the services at various campus events• Provided adept assistance to superiors by scheduling student appointments, organizing eventsand presentations, and maintaining a clean, functional office environment• Expanded leadership skills by training multiple new staff members and assembling a succincttraining procedure for future employees