Taught new and intermediate paragliding pilots up to P3 rating. Instructed on aerodynamics, wing familiarity, weather conditions and forecasting, safety and awareness, ground handling, takeoff/landing techniques and flight maneuvers.

Work closely with District Managers in the quick service restaurant industry, improving efficiency and streamlining the hiring process by integrating with various job boards.Create QBR and KPI reports and present quarterly as well as contract renewals.Troubleshoot any technical errors and escalate if necessary to the appropriate team.

Ensure long term retention of our highest-value professionals by aiding in rapid and thorough assimilation of our product’s features and functionalityManage a BoB of 200+ professionals and guide them through expansion opportunities while coaching on business growth and revenue driversMaintain comprehensive knowledge and business intelligence of our platform to provide individualized solutions, feedback, and insights that help professionals meet their business goals and maximize their Thumbtack value

Assist Enterprise Customer Success Managers generate KPI and QBR reports while assisting in the renewal process and ensure clients are compliant under FINRA regulations.

Serve as the primary post-sales contact for tour & activity operators during their initial onboarding and setup process of “Peek Professional” SaaS product suite. Experience leading projects and solving complex problems for clients across both business and technology divisions. Responsible for managing and defining project scope, timelines, deliverables, risks, and action items. Collaborate with customer success and product management to translate client requirements into system design and escalate potential product gaps and blockers. Lead training sessions both remote and onsite with all operational staff members of our partners. Ensure our partners have a positive experience with Peek Pro and are set up for success to run their business with Peek Pro.

SAAS online booking solution for tour and activity providers. Responsible for managing overall customer relationship, including onboarding clients, driving product adoption, developing project plans, conducting periodic customer health-checks, and providing on-going support on escalated customer issues. Owning customer relationship throughout the customer’s entire lifecycle to continously provide new feature adoption and increase product value.

Serve as the primary post-sales contact for tour & activity operators during their initial onboarding and setup process of “Peek Professional” SaaS product suite.Train new partners on our platform so they may be self-sufficient and get the most out of Peek Pro. Install our partners widgets on their website using a variety of CMS' that clients may have their website built on. Remain as a point of contact for our partners for a certain allotted time to ensure a smooth transition to Peek Pro.

Authorize, regulate and control commercial airline flights according to FAR 121 to expedite and ensure safety of flight. Analyze and evaluate meteorological conditions en route and at destination to determine potential hazards to safety of flight.

Level 1 technical support for SkyWest and ExpressJet Airlines. Troubleshoot all software and hardware issues and escalate the work order if needed.

Cover open shifts; answer inbound crew calls for legalities, pay, schedule, time off, emergency, and hotel and travel accommodations.