Tyler Bain Email & Phone Number

Las Vegas, Nv, Us

Temecula, Ca, Us

As Chief Operating Officer at ACS, I lead our mission to ignite success and innovation across the gaming industry. Our mantra, "Igniting Success, Powered by Innovation," perfectly captures our commitment at ACS, where we provide intelligent marketing and customer engagement solutions exclusively tailored for the gaming sector. Our cutting-edge strategies and insights empower casino marketing teams to excel in player acquisition, development, and omni-channel engagement.In my role, I direct the marketing of our company and its solutions, including our aptly named flagship product, PIE (Precision Insights & Engagement). I focus on making sure all of our partners derive maximum benefit from our portfolio of products. I am deeply involved in product development, prioritizing features and user experiences that ensure our applications meet and exceed partner expectations. My work also involves spearheading the development of advanced AI models.My commitment to excellence ensures that every ACS application is meticulously tailored to meet the unique needs of our partners, fostering significant growth and unparalleled success in their enterprises. Their success is our success.

At Loyalty Solutions Consultants, we specialize in helping businesses in the Casino and Hospitality Industry unlock their full potential by optimizing customer loyalty, improving customer experience, and implementing data-driven strategies. With a deep understanding of the industry and a passion for driving results, we are your trusted partner in achieving sustainable growth and maximizing profitability.Led by Tyler Bain, a seasoned and award-winning industry veteran with two decades of extensive experience across loyalty program development, analytics, comprehensive omni-channel CRM strategy, and customer experience optimization, our team is dedicated to delivering actionable insights and innovative solutions tailored to your unique needs.https://loyaltysolutionsconsulting.com/

Las Vegas, Nevada, Us

✔ Own $40M+ P&L with 75 team members and 6 direct reports.✔ Leads two departments that drive over 500K room nights and $300M+ in revenue annually.✔ Holding executive ownership, created & launched several-million member enhanced loyalty program to increase customer engagement with new point structure and rewards to capture CRM data.✔ Deploys 200+ customer experience campaigns per year targeting specific guest segments.✔ Enables countless annual marketing campaigns with 40%+ engagement rates - 2.5 times above industry average.✔ Produced record-breaking revenue gains multiple years in a row, including FY22, which grew 50% over FY19.✔ Increased market share for consecutive 10-year period, more than doubling competitors’ growth rate.✔ Spearheads more than 100 revenue-generating special events annually, generating over $100M each year.

Las Vegas, Nevada, Us

✔ Implemented new 12-week onboarding process for new customers, enhancing engagement KPIs by over 20% and elevating member conversion.✔ Developed new models to target underserved guest segments, increased visitation and revenue by over 400%✔ Deployed Marketo Marketing Automation software that significantly increased KPIs for email over 5-% in 6-months.✔ Created 5-year technology roadmap for transforming customer relations, received executive approval for a large-scale capital plan.✔ Continuously improve annual event to that brings in over $10M per year, more than doubling revenue from 5 years earlier✔ Established customer journey map detailing every touchpoint of customer experience.✔ Built strategic alliance program to become annual multi-million-dollar profit center.

Las Vegas, Nevada, Us

✔ Developed new models to target underserved guest segments, increasing visitation and hotel revenue.✔ Reaped a total of $35M-$40M in revenue through an inventive Wheel of Fortune partnership, providing employer with over $100M in free advertising.✔ More than tripled email marketing revenue over two years (from $7M annually to $23M annually).✔ Boosted accuracy of prediction with new statistical models.

Las Vegas, Nevada, Us

✔ Incepted leading-edge marketing programs and database strategies in preparation for iconic 3,000 room hotel.✔ Maximized product revenue by taking into account aesthetics, traffic patterns, location, and customer preferences.

Las Vegas, Nevada, Us

✔ Founded a specialized revenue management department, involving creation of databases, standardized reports, benchmarks to maximize revenue and optimize staff hiring and training.✔ Initiated innovative optimization process that drove $5M in incremental revenue in its first year.✔ Developed company's first-ever revenue models to amplify profits.

Las Vegas, Nevada, Us

✔ Created and managed new revenue-generating promotions from inception to post analysis.✔ Developed company’s first comprehensive electronic customer satisfaction survey.

Masters Of Science, Experimental Psychology

B.A., Psychology