Tyler Brainer Email & Phone Number

• Manage client IT Infrastructure and provide solutions based on the needs of the organization. • Configured Computers, set up workstations, IT peripherals, enterprise printers, ensuring security controls of each. • Troubleshooting hardware and software issues with Windows 10 and 11• Email Spam filter management, Phishing analysis, Sender lists, Sentinel One Management • Analyzing sign in logs for signs of compromise.• Ticketing system, remote management, Office 365, Azure… Show more • Manage client IT Infrastructure and provide solutions based on the needs of the organization. • Configured Computers, set up workstations, IT peripherals, enterprise printers, ensuring security controls of each. • Troubleshooting hardware and software issues with Windows 10 and 11• Email Spam filter management, Phishing analysis, Sender lists, Sentinel One Management • Analyzing sign in logs for signs of compromise.• Ticketing system, remote management, Office 365, Azure Active Directory, Microsoft Entra ID permissions management• Creating and modifying documentation, procedures, using playbooks Show less

• Provided customer service to guests• Lead a team to ensure metrics were met, conducted coaching to improve numbers with team members• Oversaw the Front-End operations, acted as an escalation point for employees to resolve tasks and customer inquiries.• Assisted other departments to handle complex and needed store operation tasks• Played a key role in selling protection plans and credit card applications.• Worked with management and team to accomplish goals and… Show more • Provided customer service to guests• Lead a team to ensure metrics were met, conducted coaching to improve numbers with team members• Oversaw the Front-End operations, acted as an escalation point for employees to resolve tasks and customer inquiries.• Assisted other departments to handle complex and needed store operation tasks• Played a key role in selling protection plans and credit card applications.• Worked with management and team to accomplish goals and requirements• Ensured customer satisfaction Show less

Bachelor'S In Computer Information Systems, Specialization In Cybersecurity, 3.86

Associate Of Arts And Sciences - Aas