- Founded and manage a subscription-based, e-commerce platform strategically selling specialty coffee direct to consumer- Recruit, onboard and train all support staff- Implement weekly sales targeting 5%-10% MoM growth with an increase daily output volume- ROI focused execution and evaluation of Google Analytics, Facebook and Instagram ads campaigns, analytics via Pixel- Utilize shipping and logistics services to ensure prompt and successful delivery rates with goals of… Show more - Founded and manage a subscription-based, e-commerce platform strategically selling specialty coffee direct to consumer- Recruit, onboard and train all support staff- Implement weekly sales targeting 5%-10% MoM growth with an increase daily output volume- ROI focused execution and evaluation of Google Analytics, Facebook and Instagram ads campaigns, analytics via Pixel- Utilize shipping and logistics services to ensure prompt and successful delivery rates with goals of 100%- Cultivate partner relationships focusing on mutual goals and yearly business growth Show less

- Monthly outreach to ensure client success and adherence to progress plans. 90% completion rate of progress plans- Developed relationships with clients and potential clients to maintain positive case outcomes- Surveyed clients for feedback, utilizing it to develop new strategies for growth, retention, and satisfaction.

- Monitored and developed 30+ team member’s performance through coaching and bi-annual evaluations. - Recruited, onboarded, and trained each new staff member. Hired positions ranging from line level to management utilizing talent acquisition sites. - Developed a university recruitment program to source, engage, and hire college and university talent.- Addressed and implement customer retention tactics and sales strategies- Managed when hotel received award for “Best… Show more - Monitored and developed 30+ team member’s performance through coaching and bi-annual evaluations. - Recruited, onboarded, and trained each new staff member. Hired positions ranging from line level to management utilizing talent acquisition sites. - Developed a university recruitment program to source, engage, and hire college and university talent.- Addressed and implement customer retention tactics and sales strategies- Managed when hotel received award for “Best Hotel-Distinguished Premium 2017 & 2018” from Marriott International. Also, we were the top-performing hotel within the Tribute Portfolio.- Involved in budgeting and forecasting, department management, policy, and procedure implementation Show less

- Responded and resolved all guest grievances with an average 1-hour response time- Responded to 50+ daily inquiries pertaining to services, registration, travel and other accommodations.- Managed a daily team of 8 reports, working together to accomplish a maximum occupancy of 100%- Recruited, on boarded and assisted in training of incoming staff members.

- Service focused agent dedicated to positive guest experiences - Fully trained as a night auditor, completing, and transmitting daily management and accounting reports, balanced all revenue and settlement accounts, acted as on duty hotel management after hours, and prepared daily revenue reports

- Maintained and supported advertising activities and provided regular updates of music sales and other related statistics- Coordinated with artists and assisted in various label operations- Developed promotional materials for social media and print