As the Director of Residential Operations at Jack Laurie Group, I oversee the fulfillment, installation, and quality control of all residential flooring projects across Indiana. I work with a team of managers, supervisors, and installers to ensure customer satisfaction, operational efficiency, and profitability.I have a Bachelor's degree in Business Management from Ball State University, where I developed my skills in team building, leadership, and strategic planning. I am passionate about creating a positive and innovative culture within the organization, where everyone can grow and learn from each other. My goal is to continuously improve the residential operations and deliver exceptional results for our clients.