Tyler Cassar Email & Phone Number

Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations. Assessed incident priority based upon impact to business and escalated issues as necessary. Enhanced incident response times by streamlining communication channels and implementing efficient escalation.

Translation of regulatory requirements into awesome detailed project documentation in the form of user stories.Identify and present potential user stories for technical solutions.Close co-operation with product development team to ensure technical compatibility and player experiences in implementations.Collect input on improvements within the regulatory.

Malta

o Analysing data in order to assess bonus abuse and affiliate fraud activity on a regular basis.o Assisting in the daily checks of potential bonus abuse.o Screening new registrations on the daily/weekly basis and eliminating potential system abuse.o Reviewing and identifying loopholes in the bonus system to eliminate the abuse.o Informing all the risk and.

o Creating and delivering training programmes.o Leading Customer Support Team in day to day activities and ensuring that team targets are exceeded and quality of service given to customers.o Monitoring and assessing quality results.o Managing the workloads/queues between the inbound and outbound priorities.o Assisting and mentoring agents.o Managing team.

Temporary Contracto Leading CS team in day to day activities and ensuring team targets are exceeded and quality of service given to customers and internal department.o Managing team productivity and general productivity adherence/driving the development of team members to maximize performance.o Providing status updated/reports to senior management.o.

o Training and mentoring new employees within the Payments & Risk Teamo Assisting Head of Payments and Fraud and Payments Manager in regard to various tasks pertaining to Payments & Risk Team;o Working closely with Head of Payments and Fraud and Payments Manager in order to improve and maintain procedures within the Payments & Risk Teamo Escalating.

Malta

o Risk Management: monitoring incoming deposits, assessing risk associated with each transaction. o Fraud Management, detecting bonus abuse cases, detecting fraudulent patterns. o Withdrawals Processing, handling customer’s pending payouts. o Handling Know Your Customer Process, requesting and verifying necessary documents, vetting new customers. o.