Tyler Chaney Email & Phone Number

South Charleston, Wv, Us

Developed, implemented, and managed technical training programs for 400 biomedical and imaging engineers, saving over $1M annually in service contract costs.Coordinated and negotiated with OEM’s and ISO organizations for technical training opportunities.Designed and implemented data visualization solutions using Power BI and SmartSheets providing actionable insights and tracking key performance indicators.Built a comprehensive training database that houses a training matrix to show all biomedical and imaging training available to develop talent.Created the Biomed Trainee Program to develop entry level candidates into more experienced BMET’s by giving them technical, soft skills, business, and project management training.Spearheaded a competency assessment platform to perform gap analysis, enhancing in-house training capabilities and reducing outsourcing needs.Conducted ad-hoc data analysis and reporting, identifying trends and creating visualizations to support decision-making processes.Enhanced onboarding, training, and certification plans to ensure service readiness and alignment with strategic goals.

Charleston, West Virginia

Managing a high volume workload, resolving an average of 218 corrective maintenance calls/quarter, and consistently meeting 98% equipment uptime benchmarks.Building relationships and managing communications between customers and Philips for the satisfactory delivery of service, installations, and resolution of issues.Answering customers’ questions and addressing concerns in a timely manner while providing excellent service with a positive and professional attitude. Managing customer install base for over 300 pieces of equipment by updating and adding service contracts.Working with internal and external stakeholders to schedule and meet service delivery commitments. Facilitating customer meetings to review service delivery, product opportunities, and contract reconciliation. Serving as an informal leader to 23 FSE’s by fostering relationships, building credibility, and driving consistency across the Kentucky region.Driving work order closure compliance for the service team to not exceed one day. Acting as a SuperUser in ServiceMax to rollout and train FSE’s for the Mid-West Zone.Reconciling billing and invoicing discrepancies for the Mid-West Zone. Acting as Interim Zone Power Program Manager driving revenue and life solutions process improvements.

Wheeling, West Virginia

Deliver impeccable project management service supporting print, out of home, and digital advertising initiatives for pharmaceutical, insurance, banking, consumer goods, and luxury jewelry industries.Spearhead delivery of advertising services by overseeing projects, formulating briefs, preparing invoices, and mitigating potential issues, while ensuring compliance to company standards. Provide quality customer service by conducting market research on client needs, partnering with key stakeholders, communicating with suppliers, and delivering services within time and budgetary constraints. Onboard new project managers and organize training sessions aimed at implementing best practices to enhance team productivity.Key Contributions: Successfully completed more than 200 projects simultaneously; credited for consistently saving at least 20% per project. Commended by top management earning recognition awards for exemplary performance.

Wheeling, West Virginia

Oversaw delivery process of marketing, production, and business-critical support services, while leading delivery team and department in providing high-quality customer service in a cost effective manner.Supported Studio Manager in managing client relationships and efficiently resolving customer issues. Mitigated errors in service delivery and enhanced operational processes. Collaborated with cross-functional team and account manager in documenting comprehensive procedures.Key Contributions: Improved production workflow resulting in turning around 10 extra projects per day.  Skillfully isolated job traffic coordination risks through multifaceted analysis resulting in accountability tracking and productivity improvements.

Charleston, West Virginia Area

Assisted Account Representatives, Directors, and team members with account support such as taking meeting minutes, proofreading, and calling clients to ensure accurate project details. Performed tasks in copywriting, social media, layout, and design of marketing materials. Advised on the planning, marketing, and production of the CAMC Health Fest giving hundreds of people access to health screenings and blood work they typically could not afford.

Charleston, West Virginia Area

Performed advertising, public relations, and marketing tasks to promote fundraisers and event planning. Increased the number of inquiries to the hospital of how to seek treatment for mental health disorders 5% by spreading awareness through radio shows, public broadcasting shows, and event sponsorship with the Director of Marketing and Community Education.Accelerated the fundraising of the Highland Hospital Gala which raised enough funds to complete construction of the new hospital by selling tickets by the table to businesses.