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Tyler Chase is a Senior Customer Success Manager - Majors at Zscaler at Zscaler. He possess expertise in microsoft office, time management, customer service, data analysis, qualitative research and 7 more skills. Colleagues describe him as "Tyler is an exceptional Escalation Manager, and a wonderful team member to work with. Tyler always went above and beyond to help our customers during a crisis, building relationships and trust throughout the process. He helped grow the Escalation program at Carbon Black, and without him we would not be where we are today!", "When I started with Carbon Black, Tyler was the senior-most escalation coordinator on the team and mentored me during my onboarding. He taught me most of what I know about the business. His experience handling escalations made him one of the best Customer Success Managers to partner with. Tyler's ability to effortlessly manage relationships and communicate in a very relatable way with stakeholders is what made him adept in preventing support and service related issues, as well as account turnover. I appreciate the opportunity to get to know and learn from him.", and "Tyler is a fantastic customer advocate and a relentless worker! His ability to manage complex customer situations and communicate with empathy internally and externally is top notch."
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Senior Customer Success Manager - MajorsZscaler Sep 2024 - PresentSan Jose, California, Us
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Customer Success Manager - Large EnterpriseZscaler Jul 2022 - Sep 2024San Jose, California, Us
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Senior Customer Success ManagerVmware Carbon Black Jul 2021 - Jul 2022Palo Alto, California, Us -
Senior Support Escalation SpecialistVmware Oct 2019 - Jul 2021Palo Alto, Ca, UsCentral Technical Support point of contact for customer escalations covering both US and International regions Lead escalation management activities, such as checkpoint calls for customer issues and reportingCentralized control of customer situation across multi-departmentsProactively monitor high priority support cases and provide assistance to prevent escalationsOwn and drive Action Plan for and escalation success criteriaCommunicate customer priorities to Engineering, Professional Services, and other departmentsFacilitate customer interaction with Engineering via Technical SupportFacilitate and guarantee cross products resource engagement Create Exec communication of action and customer situationsEnsure resource prioritization and resolution of customer escalated issues Communicate cross functionally with Sustaining Engineering, Development, Product Management, Customer Success Team, and other teamsWork with Support Operations to enhance the support tools (Salesforce, etc.) for better monitoring, tracking and reporting of escalationsSuggest improvements in Technical Support processes to enhance the customer experience Drive improvements in Carbon Black products by tracking trends in customer cases -
Senior Support Escalation SpecialistCarbon Black, Inc. Jan 2018 - Oct 2019Palo Alto, California, UsCentral Technical Support point of contact for customer escalations covering both US and International regions Lead escalation management activities, such as checkpoint calls for customer issues and reportingCentralized control of customer situation across multi-departmentsProactively monitor high priority support cases and provide assistance to prevent escalationsOwn and drive Action Plan for and escalation success criteriaCommunicate customer priorities to Engineering, Professional Services, and other departmentsFacilitate customer interaction with Engineering via Technical SupportFacilitate and guarantee cross products resource engagement Create Exec communication of action and customer situationsEnsure resource prioritization and resolution of customer escalated issues Communicate cross functionally with Sustaining Engineering, Development, Product Management, Customer Success Team, and other teamsWork with Support Operations to enhance the support tools (Salesforce, etc.) for better monitoring, tracking and reporting of escalationsDrive improvements in Carbon Black products by tracking trends in customer casesCreate Executive communication for our customer's leadership as well as internalleadership within Carbon Black. Detailing "Back to Green" plans, outstandingtasks, potential roadblocks and account insight.
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Is CatalystSasaki Associates Feb 2017 - Jan 2018Boston, Massachusetts, UsInformation Technology - IT Engineer -
Desktop Support SpecialistSasaki Associates Jul 2015 - Feb 2017Boston, Massachusetts, Us
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Information Technology HelpdeskSasaki Associates Aug 2014 - Jul 2015Boston, Massachusetts, Us
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Account SupervisorBoston Organics Apr 2013 - Aug 2014Charlestown, Ma, Us -
Probation InternEdward W. Brooke Courthouse Jan 2010 - Jun 2010Co-Op Experience: Edward W. Brooke Courthouse - Boston, MA Probation Officer Assistant/ Intern, January 2010 to June 2010● Ran CORI checks on defendants upon arrival as well as interviewed defendants transported in custody to determine ability to claim indigence ● Reviewed probation contracts with defendants to ensure a full understanding of terms and conditions of release● Special Project: Created new procedure for CORI database searches. As well as updated outstanding warrants pertaining to overdue restitution and prioritized individuals based upon severity of balance
Tyler Chase Skills
Tyler Chase Education Details
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Northeastern UniversityPolitical Science: Public Policy
Frequently Asked Questions about Tyler Chase
What company does Tyler Chase work for?
Tyler Chase works for Zscaler
What is Tyler Chase's role at the current company?
Tyler Chase's current role is Senior Customer Success Manager - Majors at Zscaler.
What is Tyler Chase's email address?
Tyler Chase's email address is tc****@****ack.com
What is Tyler Chase's direct phone number?
Tyler Chase's direct phone number is (855) 525*****
What schools did Tyler Chase attend?
Tyler Chase attended Northeastern University.
What are some of Tyler Chase's interests?
Tyler Chase has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology.
What skills is Tyler Chase known for?
Tyler Chase has skills like Microsoft Office, Time Management, Customer Service, Data Analysis, Qualitative Research, Quantitative Research, Spss, Policy Analysis, Research, Active Directory, Vmware Vsphere, Windows Server.
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