•Provide governance and management of the demand pipeline for both internal and external-facing portfolios, and communicate demand pipeline status changes to the appropriate stakeholders•Work with delivery teams, business stakeholders, resource management and finance to prioritize the investments, gather the business requirements, compile rough order of magnitude for costs and efforts, and procuring project resources based on priority and availability before handing it off to a project manager•Assist with implementing process improvements such as AI/COPILOT prompt creation, demand templates for common project types, aiding the annual operating process, and simplifying process artifacts•Design and develop dashboards and reports in ServiceNow and Power BI for financial forecast rollups, KPI metrics, and historical trend analysis

Provide governance and management of the demand pipeline for both internal and external-facing portfolios, and communicate demand pipeline status changes to the appropriate stakeholdersWork with delivery teams, business stakeholders, resource management and finance to gather the project requirements, compiling high-level estimates for the timeline, cost and estimated efforts, and getting the project resourced based on priority before handing it off to a project managerAssist with implementing process improvements such as demand templates for common project types, simplifying the demand process steps, and providing visibility to process and financial dataDesign and develop dashboards and reports in ServiceNow and Power BI for financial forecast rollups, KPI metrics, and historical analysis to identify areas for improvement in the process

Positions held: Corporate Project Portfolio Manager; Enterprise PMO Lead; Project Manager; Shared Services PMO Lead; IT PMO Lead; Project Management Analyst, IT Data AnalystManaged the intake/demand process for the corporate shared services portfolio, worked with key stakeholders to align priorities to strategic objectives, presented regular capital & performance metrics, managed resource constraints and strategic risks/issues, frequent project audit and process governance reviews, facilitated roadmap and dependency workshops, and coached and trained others to lead 50+ programs/projects with a $20M annual budgetDeveloped project lifecycle processes, standard project templates, created a global PMO training program, owned data accuracy of the PMO toolset, and assisted with ISO, SOX, NIST, APQP and GDPR compliance and auditsOwned the design, development, configuration and management of the global PMO tool sets including the PPM Tools (MS Project Online & Sciforma), project intake system (.NET/SharePoint), project financial approvals (.NET/SharePoint), portfolio/project tracker (Excel/PPM), Program/Project document library (SharePoint), and portfolio/project metric and trend reports (PPM/Power BI)Led multiple projects from conception through closure while managing stakeholders’ expectations and deviations from the plan in areas such as infrastructure/DR, cybersecurity and NIST compliance, application implementation/replacement, web & application development, & IT acquisitions workstreams using waterfall, SDLC and agile methodologiesPerformed as the interim Engineering/Ops Portfolio Manager for one of the business units for 6 months by providing governance, guidance and coordination for all projects within the portfolio, such as R&D, new manufacturing line implementation, facility/machine maintenance, and Lean Six Sigma improvements

• Helped refine project management skills such as data analysis, time management, and resource allocation• Defined and identified levels of risk and inefficiency with a current work process• Developed forecast models, calculated future labor needs, and presented multiple solutions to increase efficiency and minimize risk.

• Assisted with reporting duties, found relevant data on online PPC platforms, and accurately analyzed and presented data on Excel.• Completed crucial research projects and presented to the Paid Media team. • Responsible for performing keyword research and creating the taxonomy for paid media campaigns.• Developed an ad group/keyword tool that decreased build time by 50%

• Maintaining a current pipeline of business, continually generating new business, and working with our business partners to develop and complete loan transactions.• Providing customer service with the objective of profiling customers and extending contact to sell new or additional products and/or services. • Handling situations which require deviation from standard scripts and screens while simultaneously completing necessary system navigation and call tracking.

• Performed light detective work researching and providing employment and residential information of customers to our clients.• Used multiline phones, government databanks, and company software as tools to verify data.• Received Illinois PERC card in order to be certified to work with specific confidential information.