Tyler Dawson Email and Phone Number

Policy subject matter expert. Work to understand and enable efficient policy solutions for escalations to resolve complicated and/or ambiguous policy scenarios happening on and off the platform.

• Supported the revision, creation, and operationalization of multiple policies relating to user safety, privacy & confidentiality, fraud & abuse, payments, and user experience. • Managed large and complex policy initiatives for XFN groups with high-level stakeholders. • Aggregated and distilled internal research to guide development of policy creation or revision. • Partnered with external firms to identify risk and propose solutions that align with Airbnb’s values/mission. • Worked with regulatory agencies, law enforcement, and local governments to draft policy recommendations.• Constructed detailed policy recommendations to highlight risks, trade-offs, and industry comparisons.• Informed strategic decision making for leadership through curated policy presentations, reports, and memos. • SCRUM master for policy analytics team within Trust & Safety and implemented a new management framework via Jira/Asana for different policy working groups to track initiative progress, identify blockers and risks, and ensure successful policy operationalization. • Deployed self-serve policy dashboard through instrumentation of new data pipelines with a XFN team.• Built dashboards and data pipelines for Crisis team to aid in risk mitigation of privacy & safety concerns.

• Developed, managed, and scaled “driver on-call” program to support business operations. • Drove cross-functional initiative to recruit, train, and integrate 40+ drivers into on-call program. • Strategized and created policies and SOPs used to launch similar on-call programs out-of-state. • Identified local laws & regulations that were applicable to Zūm’s business model. • Scaled and automated “on-call” program; including payments, scheduling & training.

Worked as a project manager working with very senior colleagues and an external graphics design partner. Created agendas and managed the production of large and complex sets of pre-work, presentations and meeting deliverables. Worked with lots of different data sets in Excel (manipulating, interpreting, and communicating results visually to other teams)

Worked directly with large amounts of customer data in various formats and data tables. Compiled reports for upper management based on trends my team and I discovered within subsets of data. Used SQLite to find relevant data for marketing strategy/operations i.e. for an upcoming event or festival.

Helped with data entry and management. Gained experience with software such as SQL. Organized files and databases for operational logistics of the firm