Review, analyze, and evaluates business procedures while implementing policies that will improve day-to-day operations. Putting efficient workflows in place to maximize the companies productivity’s while increasing the profitability of the organization.

• Promoted to Operations Assistant Store Manager from Merchandising Assistant Manager charged with managing, training, and developing top-performing teams which include 4 department managers and a 70-person staff. • Direct and oversee the highest volume store in Arizona that produces $78M annually in sales. • Cultivate, manage, and maintain excellent working relationships with vendors and third-party service providers to ensure the highest levels of service• Partner with the store manager to execute company directives at high levels and partner with vendors to resolve escalated customer concerns and how to prevent them in the future• Continually tracking project timelines while coordinating internally in conjunction with 3rd party vendors• Manage payroll and staffing for 150+ employees using Kronos Workforce Management System • Strategically managed an inventory that achieved a 96% prep score, conveying how well the store’s preparation was that year.• Spearheaded and rolled out a third-party delivery program for our location and worked with third-party vendors to address customer concerns, delivery timeframes, etc.

• Established and launched the business which included working with property managers to acquire a suitable location and coordinating with city leaders to ensure we met all local codes.• Recruited 35 dealers from within our community and other businesses and always had a waitlist of at least 20 dealers. • Closely monitored store P&L statements to maximize profits and handled payroll, taxes, marketing, and bookkeeping. • Worked with 32 plus vendors to ensure cleanliness and correct inventory.• Served on the board of directors for the chamber of commerce in Galt CA and recognized coordinating Galt's 150th anniversary where we conducted a large car show, invited local businesses to promote their businesses, shows, food trucks, local law enforcement to run security, ETC. (https://www.galtchamber.com/galt-150th-celebration/) • Kept the business open throughout the pandemic without losing any vendors and continued to increase sales month after month due to creative merchandising, marketing, community involvement, etc. • Coordinated parking lot sales at our location allowing dealers the opportunity to bring extra merchandise to increase sales with no cost to our dealers; achieved an increase in monthly sales by 12%

• Partnered with 5 of California and Arizona’s largest auction houses to elevate our purchases beyond $150,000.00 in jewelry• Assessed value and calculated profits or loss in time-sensitive situations using resources and connections made within the jewelry industry• Applied prior knowledge to make educated decisions on jewelry items and to determine whether the gems were authentic

• Demonstrated superior selling skills to exceed quota during a 4-month whole store remodel by managing payroll, motivating staff, and executing deadlines• Consistently maintained a customer service score of over 90% satisfaction• Successfully managed a $6M remodel while keeping budgets and payroll in line• Transformed an employee satisfaction survey from 70% to an 84% within one year• Trained and certified employees to operate machineries such as sit-down forklift, electric pallet jack, and order picker

• Received shipments in the system and conducted audits to ensure the accuracy of shipments• Efficiently managed 7 departments and 10-15 employees and served as a significant support to the store manager in identifying opportunities for commercial advantage. • Consistently reviewed and managed team performance thus increasing sales and productivity