Tyler Dingley Email & Phone Number

Hoboken, Nj, Us

New York City Metropolitan Area

New York City Metropolitan Area

• Managed a team of technicians and IT consultants to install new POS software and hardware in 250+ stores that enables stores to have new technical opportunities• Executed the integration of Mobile POS devices in stores across three brands to create better experiences between store associates and customers• Oversaw 450+ stores’ IT systems after the closing and reopening of locations from the COVID-19 pandemic• Performed system analysis, documentation, testing, implementation, and user support for POS software updates• Assisted with system design and architecture for new loyalty program for the Madewell Brand

• Handled a data server migration with a new architecture to Rackspace allowing for more redundancy and lower server hosting costs• Improved the file processing system used to receive pricing from SAP which optimized the pricing methods used on markdown items• Engineered scripts to do troubleshooting tasks that saves up to 20 hours of manual work every time it is ran and allows for mid-day updates and register fixes• Trained a new Level 1 Helpdesk Team and documented processes on assessing and troubleshooting POS systems• Developed flowcharts and diagrams to describe and lay out logical operational steps for POS Software Upgrade

Greater New York City Area

• Updated POS Hardware to upgrade systems that were over 10 years old allowing for more efficient checkout experience• Implemented new types of deals in POS giving the business capabilities to execute new pricing strategies• Identified and resolved problems through root cause analysis and research• Organized POS system documentation and operating procedures into Confluence, bettering troubleshooting techniques• Provided 24/7 support for over 500 stores and multiple daily system processes

New York City

Orange, New Jersey

• Mastered a custom Excel-macro program used to estimate total costs and weight of steel projects• Evaluated and adjusted AutoCAD drawings for quoting and shop production lines• Created sales orders with attached fabrication drawings used by the company to track the construction progress• Ordered material needed to assemble projects using knowledge of steel fabrication methods

Wall, New Jersey

• Trained new employees to properly use cash register• Proved out cash till consistently and accurately at the end of every shift• Collected donations for different charitable foundations