Tyler Easterling Email & Phone Number

Boston, Us

Mullica Hill, Nj, Us

Collaborate with various teams to configure facilities management web application to best fit the needs of new customers during the initial implementation phase. This includes configuring administrative settings, creating HTML communication templates, PostgreSQL database management, and creating logical workflow (i.e., if this, then that), among other tasks.Manage and execute billable professional services projects, including implementation of various integrations between Fexa software and 3rd party systems. Manage all projects related to outside vendors utilizing Fexa's RESTful API. Gain knowledge and skills necessary to become Fexa product expert in order to provide level 3 technical support to external customers and internal employees. Utilize this product knowledge to act as liaison between developers and less technical teams.Write and maintain product and process documentation for internal teams to reference as needed. Perform functional and regression QA testing on all new features on a 2-week release cycle.

Springfield, Missouri, Us

Remotely manage tier 3 support team that assists users of all levels by delivering high quality troubleshooting and administration of enterprise applications and systems firmwide. Est. volume: 40,000 tickets per year, 7 technicians. Responsible for team goals, workloads and training, managing team projects, facilitating quarterly performance discussions, administering annual compensation reviews, hiring and firing, process improvement, product documentation, and building on-call rotations.Organize and perform functional and regression testing on enterprise applications in advance of any IT changes that could affect performance. Create and maintain repository of test scripts used for all regularly tested applications. Plan, support, and lead various aspects of firm merger & acquisition projects. Lead support of quarterly new hire trainings (avg. 150 users each): Coordinate IT and AV needs for week-long, offsite training to include account creation, computer setup, and on-site support. Perform same responsibilities for annual firm leadership conference (1,000+ attendees). Special Projects: On-site IT lead for recent acquisition of CPA firm. Assisted with all IT tasks related to divestiture of BKD office. Helped lead system integration/replacement of 3 major firm-wide applications.

Springfield, Missouri, Us

Sole on-site IT for 4 offices to include level 2 technical support, hardware support, computer imaging, racking and wiring server rooms, user account management, inventory management, system documentation, and external client assistance as necessary. Responsible for employee on-boarding, employee off-boarding, IT orientations and technical training.Led MDM team that deployed and managed all mobile devices for entire firm (1,500 concurrent devices). Responsible for troubleshooting, device management, provisioning, policy changes and vendor management. Audiovisual Administrator: Designed firm-wide AV standards for conference rooms while functioning as subject matter expert. Acted as project manager for AV installations (gather room requirements, send RFPs, analyze and present proposals to executives, and coordinate installation schedules), reporting directly to CIO. Special Projects: Coordinated IT for Dallas office renovation and construction of second Dallas office, helped coordinate multiple office moves, assisted with setup and support of firm leadership conference (1,000+ attendees), and assisted in five company mergers and acquisitions.

Assisted end-users by troubleshooting Mac, Windows, Chrome OS, iOS, and Android devicesImaged, deployed and managed 2200 Macbooks, 120 iPads, and 50 ChromebooksResolved desktop, printer, server, mobile device, and network hardware and software issuesHelped manage Active Directory, Exchange and Open Directory user accountsWorked with vendors to troubleshoot and resolve 3rd party application issuesMobile Device Administrator: Deployed and managed roughly 120 iPads throughout the district including all troubleshooting, hardware repairs, policy creation and changes, and inventory management.

Cupertino, California, Us

Assisted customers by troubleshooting technical issues with iOS devicesProcessed sales for Apple products and extended warrantiesWorked with other Apple advisors as a team to ensure customer satisfactionGained extensive customer service experience and technical troubleshooting skills

Bachelor'S Degree, Management Information Systems

Education record